This certificate is designed specifically for the practicing manager or future manager. It provides private, self-paced, individualized study, learning and self-evaluation through in-text exercises and communication between the student and the instructor. Students will gain an understanding of total quality and techniques for managing, controlling and improving quality. Gain the information and skills needed to implement total quality practices. The courses within this certificate are embedded with lean and six sigma. Courses in this certificate will also serve as significant choices as electives for other NTC Technical and Trades associate degree programs.