IT - Computer Support Specialist Associate Degree

Description

The IT - Computer Support Specialist (IT-CSS) Associate Degree is a two-year program that prepares individuals in three areas of support: software, hardware and help desk. The IT-CSS graduate will be proficient with Microsoft Office, Windows operating systems, computer hardware, design and development of databases, basic computer network technologies, formal help desk environments and mobile computing devices. The IT-CSS program prepares learners to test for the Microsoft Office Specialist (MOS) Certification, A+ Certification, HDI Customer Support Representative (HDI-CSR) and HDI-Desktop Support Technician (HDI-DST) Certifications. Potential occupations include: Computer Support Specialist, Computer Applications Specialist, PC Technician, Help Desk Specialist, Help Desk Coordinator and Software Trainer.
Graduates will be able to

  • Manage information technology hardware
  • Manage software
  • Support computer networks
  • Provide end user support
  • Solve information technology problems
  • Demonstrate customer service skills as an IT professional
More Info