The IT-Help Desk Technical Diploma prepares students for a challenging technical support role. Upon completing the IT-Help Desk Technical Diploma, students will be qualified to assist customers, troubleshoot hardware and software problems and document solutions. The IT-Help Desk training classes will facilitate a higher level of understanding of the vital communication skills necessary for conflict management and effective user training as well as provide students with strong technical foundations. Upon successful completion of the technical diploma, students will be qualified to sit for HDI Customer Support Representative (HDI-CSR) and HDI-Desktop Support Technician (HDI-DST) Certifications. As an Embedded Technical Diploma, this program ladders fully into the IT - Computer Support Specialist Associate Degree program.