888.NTC.7144, Ext. 1160 or 715.675.3331, Ext. 1160

Do I need to call a different number after hours?
No. You will continue to call our help desk number which is 1160. After hours calls will automatically get forwarded to the Dynamic Campus help desk.

What time of day is considered after hours?
NTC employees will handle the calls during these hours.
Monday: 8:00 a.m. - 4:15 p.m.
Tuesday - Friday: 8:00 a.m. - 7:00 p.m.
Saturday: 7:00 a.m. - 12:00 p.m.

What information will the support representative need to collect?
They will need to collect certain demographic information such as first name, last name, phone number, and email address as well as the problem description for all calls. They will also collect the student id for student calls as well as employee campus location, office phone number, and classroom number (if applicable).

Will the After Hours Help Desk be able to resolve my issue?
Dynamic Campus supports higher education clients at a large number of institutions. While we have provided them with documentation of our technical environment, the main focus for after-hours support will be to direct students and faculty to the links for password resets, to provide limited technical assistance, to document and pass on any issues that are not resolvable, and to alert NTC ISIT staff of any major outage e.g. Blackboard or my>NTC server outages.