SERVICE SKILLS Class #21027
Applies the elements of high customer satisfaction in a real life setting. Learners analyze the "soft skills" and self-management skills needed in a computer support setting. Learners will learn to provide effective customer service and support in a technical environment.
Prerequisite: 10-154-104 FOUNDATIONS OF TECHNCIAL SUPPORT or with instructor's consent.
|Days & Times||Room||Instructor||Meeting Dates|
|-||ONLINE INSTRUCTION||Kimberly Reed||Aug 29 - Dec 14|