CUSTOMER RELATIONSHIP MANAGEMENT (CRM)Class #62830
Explore Customer Relationship Management (CRM) as a strategic business practice that recognizes customers as the core of the business. Organizations that enhance the customer experience find a stronger relationship forms and an increased customer loyalty. The learner examines the benefits of a CRM strategy in B2B and B2C settings and develops a strategic CRM business plan.
|Days & Times||Room||Instructor||Meeting Dates|
|-||ONLINE INSTRUCTION||Amy Gajewski||-|