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Course Details

Course Number

10104207

Credits

1.00

Description

Explore Customer Relationship Management (CRM) as a strategic business practice that recognizes customers as the core of the business. Organizations that enhance the customer experience find a stronger relationship forms and an increased customer loyalty. The learner examines the benefits of a CRM strategy in B2B and B2C settings and develops a strategic CRM business plan.

Class Details

Days & Times Room Instructor Meeting Dates
- ONLINE INSTRUCTION Amy Gajewski -

Fees

$165.70

Last date to enroll

Class Status

Open

Capacity

24

Available Seats

13
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