MARKETING SERVICES AND CUSTOMER EXPERIENCE
Class Section #22483 · Course #10104129
Only 7 seats left!
Register by Nov 13
- Fees
- $322.60
- Credits
- 2.00
- Subject
- Marketing Business-to-Business
Explores best practices to strengthen relationships with customers, understand the importance of managing customer expectations, the financial impact of customer service on corporate performance, and how to satisfy the customer's needs and wants through interaction with the customer. The learner maps the customer journey and builds a customer service strategic plan for a business.
Meeting Information
- Dates
- Aug 28 – Dec 13
- Location
- ONLINE INSTRUCTION
- Instructor
-
Amy Gajewski