The Service Sector Supply Chain Management Certificate is a 13 Credit program. The following is a typical semester breakdown of the courses within the program.

SUPPLY CHAIN PROCESS MANAGEMENT (10182113)

1.00

Identify the key elements in Supply Chain Management and distinguish the key concepts that define effective Supply Chain Management in the 21st Century. Learners will define effective Supply Chain strategies and demonstrate how to integrate these strategies to organizational objectives. Learners will also identify and utilize continuous improvement strategies to improve existing Supply Chains.

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PROFESSIONAL NETWORKING & DEVELOPMENT IN SUPPLY CHAIN MANAGEMENT (10182114)

1.00

Investigate career options and learn related job skills, salaries, and employment trends in the supply chain management field. Students will practice job seeking skills as they research a particular job and company. Students will develop a cover letter, resume, and a follow-up letter. Common interviewing and communication skills required for the supply chain management professional will also be addressed.

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TECHNOLOGY IN THE SUPPLY CHAIN (10182122)

1.00

Examines the technological advances which have improved efficiency, responsiveness and profitability in the Supply Chain. In today’s supply chain landscape, technology utilization is becoming a key component of an organization’s success, innovation and competitive edge. Learners will identify advances and innovation in Supply Chain technology, assess available technology, and demonstrate a plan to effectively utilize technology to enable and support effective Supply Chain operations.

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FOUNDATIONS OF INVENTORY (10182125)

1.00

Learners will gain an operational knowledge of the principles of inventory management, which involves planning and controlling the flow of materials and information to effectively manage an organization's material resources, minimize costs, and provide high levels of customer service. The course provides practical exercises in effective inventory techniques and concepts culminating in creating an inventory control plan for an organization. The inventory control plan will include a flowchart of product and information through an organization from forecast to distribution and establish inventory policies to source, control and transfer materials.

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MANAGING INVENTORY LEVELS (10182126)

1.00

Inventory is expensive and difficult to manage, and yet is an essential requirement for providing great service to customers. Managing Inventory Levels provides the tools to retain enough inventory to assure high levels of customer service, while avoiding excessive inventory levels that can create losses. Managing Inventory Levels prepares learners in the fundamentals of inventory management within an organization’s overall supply chain. The course addresses the key elements of inventory control and management including: inventory cost components, types uses and motives of inventory, planning inventory levels, maintaining inventory accuracy, financial inventory accounting methods, inventory performance metrics and business intelligence inventory analysis.

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PURCHASING PROCESS (10182128)

1.00

Examines the fundamental elements of purchasing. Learners examine how the purchasing function fits into the overall structure of an organization and its importance in maintaining efficiency and reducing costs. Emphasis is placed on current business trends and their impact on the purchasing profession. Fundamental concepts, methods, and techniques used to evaluate requirements for purchasing goods and services are discussed. Contractual law and ethical issues facing the procurement professional are determined.

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PRINCIPLES OF NEGOTIATIONS (10182129)

1.00

Develops the learner's understanding of the principles, strategies, and tactics of effective negotiation and professional relationship management. The learner will be able to identify and assess the variables in negotiations, develop sound negotiation planning techniques as well as an understanding of various strategies and tactics to resolve conflicts, contractual and interpersonal differences. Common practices and strategies to enhance the purchasing professionals’ skills in negotiating with vendors and other businesses to secure agreements for materials creating mutually beneficial supplier relationships.

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INTRODUCTION TO SERVICE OPERATIONS (10182130)

1.00

Examines strategies for achieving operational competitiveness in service businesses in a global service economy. Learners will be introduced to strategic and tactical aspects of managing the operations, marketing, and human resources functions to control resources and deliver services to customers. The major service sectors such as health care, insurance, education, technical support services, banking and financial services, transportation, restaurants and hotels are examined. Learners will explore challenges faced by service operations managers, customer expectations and perceptions.

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SERVICE DELIVERY SYSTEMS (10182131)

1.00

Examines the design and management of service experiences and systems to manage employees and customers to consistently deliver outstanding quality and profitable services. Learners examine topics including: service facility design, layout, and location. Service quality, managing queues, managing capacity and demand, managing the service experience, designing the servicescape, and managing the service supply chain, , through information technology. Service system delivery through the service design toolset, including human-centered approaches such as blueprinting, customer journeys, process improvement and the hear-create-deliver methodology are emphasized.

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GLOBAL SUPPLY CHAIN MANAGEMENT (10182138)

1.00

Examines the factors that impact the design and management of global supply chains. Learners will examine financial, logistical, cultural, political, and supply risk factors impacting the efficient and effective flow of commerce between countries and regions of the world. Factors that firms take into account when considering whether to procure domestically or globally, including outsourcing and in-sourcing decisions, are analyzed. Strategic decisions involving which production facilities to own and where to locate the facilities are also discussed.

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LEAN ORGANIZATIONS (10196114)

3.00

In Lean Organizations, learners apply the skills and tools necessary to enhance company performance and profitability by identifying and eliminating waste throughout all business processes. Lean is a work smarter, not harder, approach that allows an organization to produce more while utilizing fewer resources. Many traditional approaches to business processes require excessive inventory, repetitive tasks, wasted materials, scrap and rework and misappropriated human and other resources. Each learner will: identify and practice Lean Solutions by completing learning plans that cover Lean Operations, Value-stream Mapping, 8 Wastes, 5S Workplace Organization, Set-up Reduction, Cellular Flow Design, Lean Culture Development, Value Chain Management, Kanban Systems and Total Productive Maintenance.

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Test-Out Option Term Definitions

Test

An exam that is scored by faculty or staff in NTC’s Testing Center.

Skill Demonstration

A performance of your expertise that is evaluated by faculty.

Combination: Test & Skill Demonstration

A combination of both a test and a skill demonstration.

Portfolio

A collection and explanation of your past learning through work or life experience.

Have Questions?

If you have further questions regarding our Credit for Prior Learning options, please contact Student Records at studentrecords@ntc.edu or 715.803.1023.