Program Description

The IT - Help Desk Technical Diploma program prepares learners for a challenging technical support role. Upon completing the IT - Help Desk Technical Diploma program, learners will be qualified to assist customers, troubleshoot hardware and software problems and document solutions. The IT - Help Desk training classes will facilitate a higher level of understanding of the vital communication skills necessary for conflict management and effective user training as well as provide learners with strong technical foundations. Upon successful completion of the technical diploma, learners will be qualified to sit for HDI Customer Support Representative (HDI-CSR) and HDI-Desktop Support Technician (HDI-DST) Certifications. As an Embedded Technical Diploma, this program ladders fully into the IT - Computer Support Specialist Associate Degree program.

Approximate Cost

$4,711
Tuition: $3816 , Books: $895

Starting Salary

$45,392
Average, based on the annual Graduate Outcomes Report

Financial Aid

Available

Available

100% Online

Availability

Courses for this program may be available at a variety of campus locations through multiple modes of delivery if you meet the admission requirements and prerequisites.

100%
at Wausau
100%
at Antigo
100%
at Medford
100%
at Phillips
100%
at Spencer
100%
at Wittenberg
100%
at Online

* Campus and online availability of courses and programs may be subject to change.

Outcomes

Graduates will be able to…

  • Document solutions
  • Troubleshoot hardware and software problems
  • Provide basic computer assistance

Courses

The IT - Help Desk Technical Diploma is a 24 Credit program. The following is a typical semester breakdown of the courses within the program.

First Term

POWERPOINT 2016 LEVEL 1 1.00
EXCEL 2016 LEVEL 1 1.00
WORD 2016 LEVEL 1 1.00
COMPUTER HARDWARE FUNDAMENTALS 1 3.00
COMPUTER HARDWARE FUNDAMENTALS 2 3.00
INTRODUCTION TO COMPUTER SUPPORT 3.00

Second Term

WORD 2016 LEVEL 2 1.00
EXCEL 2016 LEVEL 2 1.00
POWERPOINT 2016 LEVEL 2 1.00
IT CAREER SKILLS 1.00
SERVICE SKILLS 3.00
TROUBLESHOOTING 2.00
SUPPORTING EMERGING TECHNOLOGIES 3.00

Credit for Prior Learning Available

View All Detailed Course Information

Pathways

Pathways are a series of connected programs that enable you to advance over time to better jobs and higher levels of education and training. By earning one degree, you could also be completing several courses of a related program in a pathway, bringing you one step closer to an advanced degree.

Completing the IT - Help Desk Technical Diploma Earns You:

Additional Information

Admissions Process

Our application process takes just a few minutes to complete, but we want to make sure you have the things you’ll need on hand to complete the application. We’re here to help if you have any questions while submitting your application.

Fill out our application

The application can be submitted online and takes just a few minutes to complete. A $30.00 non-refundable application fee is required. Pay at the time you apply or bypass to pay in person within a week of applying.

Apply Now

Then, submit one of the following

Documentation can be sent via email to admissions@ntc.edu, via mail, addressed to: Northcentral Technical College, ATTN: Admissions, 1000 W. Campus Drive, Wausau, WI 54401, or delivered in person to any NTC campus.

  • High school transcript indicating a cumulative GPA of 2.5 or above. Contact the high school you attended if you do not have a copy of your transcript.
  • ACT composite score of 16 or above. Request an ACT College Report from ACT or contact the high school you graduated from if you do not have a copy on hand.
  • Accuplacer scores of 38 or above in math, 66 or above in reading, and 65 or above in sentence skills. If you did not take the Accuplacer at NTC, contact the college at which you took it to obtain a copy of your scores.
  • College transcript indicating a cumulative GPA of 2.5 over a minimum of 12 credits, earned at a single college.

If you do not meet any one of the above criteria, don’t worry, complete the application anyway and we will contact you to discuss your options.

What’s Next?

We’ll review your application and let you know if we need anything else. If you’re all set, your acceptance letter will be mailed to you.