The IT - Help Desk Technical Diploma is a 25 Credit program. The following is a typical semester breakdown of the courses within the program.

POWERPOINT LEVEL 1 (10103241)

1.00

Introduces learners to introductory Microsoft PowerPoint skills including creating a new presentation, adding and formatting slides, navigating a slide show, inserting images and backgrounds, and adding transitions and animations.

NTC Assessments Offered:
Industry Credentials Accepted:
  • Microsoft Office Specialist - Office Powerpoint 2016

EXCEL LEVEL1 (10103242)

1.00

Introduces learners to introductory topics using Microsoft Excel using real-world activities. Learner topics include entering, editing, and formatting entries; selecting cells and ranges, and creating and modifying basic formulas.

NTC Assessments Offered:
Industry Credentials Accepted:
  • Microsoft Office Specialist - Office Excel 2016

WORD LEVEL 1 (10103243)

1.00

Introduces learners to basic concepts using the Microsoft Word application through hands-on learning activities. Learners develop foundational skills by applying concepts explored to create business letters, brochures, resumes, newsletters and more.

NTC Assessments Offered:
Industry Credentials Accepted:
  • Microsoft Office Specialist - Office Word 2016

COMPUTER FUNDAMENTALS 1 (10154100)

3.00

Introduces learner to terms, concepts and functions of personal computers. Demonstrate knowledge of proper function and use of computer internal and external components, system configuration, data backup and peripherals. Helps learner prepare for CompTIA's A+ Certification exams.

Industry Credentials Accepted:
  • CompTIA® A+ 220-801 Certification
  • CompTIA® A+ 220-901 Certification

COMPUTER FUNDAMENTALS 2 (10154102)

3.00

Learn advanced PC operating system structure, features and use. Explore in depth hard drive management, file sharing and command line. Helps learner prepare for CompTIA's A+ Certification exams.

Industry Credentials Accepted:
  • CompTIA® A+ 220-802 Certification
  • CompTIA® A+ 220-902 Certification

INTRODUCTION TO COMPUTER SUPPORT (10154104)

3.00

Introduces learners to the field of user support professionals. Learning will focus on providing quality customer support, problem solving while exploring software quality assurance, information technology project development methodologies and strategies for keeping current in an ever changing field

Industry Credentials Accepted:
  • HDI® Customer Service Representative Certification
  • HDI® Support Center Analyst Certification
  • HDI® Desktop Support Technician Certification
  • HDI® Technical Support Professional Certification
  • HDI® Support Center Team Lead Certification
  • HDI® Support Center Manager Certification
  • HDI®Desktop Support Manager Certification
  • CompTIA® A+ Certification

WORD LEVEL 2 (10103246)

1.00

Introduces learners to intermediate level skills that build on the basics to expand Word skills as they learn special text effects, mail merging and tools essential to long documents.

EXCEL LEVEL 2 (10103247)

1.00

Expands the basic Excel skills with advanced formatting features and utilization of functions. Formatting topics include: themes, cells styles, custom page setup and more. Function topics include: date, time, IF criteria, lookup functions, troubleshooting formulas and more.

POWERPOINT LEVEL 2 (10103248)

1.00

Introduces intermediate level of PowerPoint which will expand a learner's skill-set by incorporating SmartArt, charts, and tables into presentations as well as preparing a presentation for final delivery.

IT CAREER SKILLS (10152398)

1.00

Surveys the skills required to succeed in the IT job market. Learners will write IT-targeted resumes/cover letters, complete IT job applications, perform IT job searches, participate in IT mock interviews, self-market using social media, create a portfolio and network with IT professionals. Additional topics include creating a targeted cover letter/resume and IT interview preparation.

NTC Assessments Offered:

SERVICE SKILLS (10154111)

3.00

Applies the elements of high customer satisfaction in a real life setting. Learners analyze the "soft skills" and self-management skills needed in a computer support setting. Learners will learn to provide effective customer service and support in a technical environment.

Industry Credentials Accepted:
  • HDI® Customer Service Representative Certification
  • HDI® Support Center Analyst Certification
  • HDI® Desktop Support Technician Certification
  • HDI® Technical Support Professional Certification
  • HDI® Support Center Team Lead Certification
  • HDI® Support Center Manager Certification
  • HDI® Desktop Support Manager Certification

TROUBLESHOOTING (10154151)

3.00

Develop hardware and software troubleshooting skills by solving computer-related problems. Learner will use textual and online resources, document successful solutions and add them to a personal knowledge base.

SUPPORTING EMERGING TECHNOLOGIES (10154165)

3.00

Investigates new and future hardware and software advancements and trends. Learners research, explore and evaluate new and emerging technologies for implementation and support. Topics may include new releases of operating systems, updated and new computer hardware and technology devices

Test-Out Option Term Definitions

Test

An exam that is scored by faculty or staff in NTC’s Testing Center.

Skill Demonstration

A performance of your expertise that is evaluated by faculty.

Combination: Test & Skill Demonstration

A combination of both a test and a skill demonstration.

Portfolio

A collection and explanation of your past learning through work or life experience.

Have Questions?

If you have further questions regarding our Credit for Prior Learning options, please contact Student Records at studentrecords@ntc.edu or 715.803.1023.