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The IT - Help Desk Technical Diploma is a 27 Credit program. The following is a typical semester breakdown of the courses within the program.

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POWERPOINT LEVEL 1 (10103241)

1.00

Introduces learners to the basic concepts of using Microsoft PowerPoint with hands-on, project based activities. Learners will develop foundational skills by applying concepts explored to create new presentations, adding and formatting slides, navigating a slide show, inserting images/backgrounds, adding transitions, adding animations and working with charts, WordArt and tables.

NTC Assessments Offered:
Industry Credentials Accepted:
  • Microsoft Office Specialist - Office Powerpoint 2016

EXCEL LEVEL 1 (10103242)

1.00

Introduces learners to the basic concepts of using Microsoft Excel with hands-on, project based activities. Learners will develop foundational skills by applying concepts explored to effectively utilize the functions and features of Microsoft Excel including creating worksheets, entering/editing data, selecting cells/ranges, creating basic charts, formatting entries and creating/modifying basic formulas.

NTC Assessments Offered:
Industry Credentials Accepted:
  • Microsoft Office Specialist - Office Excel 2016

WORD LEVEL 1 (10103243)

1.00

Introduces learners to the basic concepts of using Microsoft Word with hands-on, project based activities. Learners will develop foundational skills by applying concepts explored to start Word, create a new document, create business letters, flyers, brochures, research papers, resumes, work with SmartArt, apply basic formatting and more.

NTC Assessments Offered:
Industry Credentials Accepted:
  • Microsoft Office Specialist - Office Word 2016

COMPUTER FUNDAMENTALS 1 (10154100)

3.00

Introduces learner to terms, concepts and functions of personal computers. Demonstrate knowledge of proper function and use of computer internal and external components, system configuration, data backup and peripherals. Helps learner prepare for CompTIA's A+ Certification exams.

Industry Credentials Accepted:
  • CompTIA® A+ 220-801 Certification
  • CompTIA® A+ 220-901 Certification

COMPUTER FUNDAMENTALS 2 (10154102)

3.00

Learn advanced PC operating system structure, features and use. Explore in depth hard drive management, file sharing and command line. Helps learner prepare for CompTIA's A+ Certification exams.

Industry Credentials Accepted:
  • CompTIA® A+ 220-802 Certification
  • CompTIA® A+ 220-902 Certification

FOUNDATIONS OF TECHNICAL SUPPORT (10154104)

3.00

Introduces learners to the field of user support professionals. Learning will focus on providing quality customer support, problem solving while exploring software quality assurance, information technology project development methodologies and strategies for keeping current in an ever changing field

Industry Credentials Accepted:
  • HDI® Customer Service Representative Certification
  • HDI® Support Center Analyst Certification
  • HDI® Desktop Support Technician Certification
  • HDI® Technical Support Professional Certification
  • HDI® Support Center Team Lead Certification
  • HDI® Support Center Manager Certification
  • HDI®Desktop Support Manager Certification
  • CompTIA® A+ Certification

INTRODUCTION TO IT TECHNICAL SUPPORT (10154207)

1.00

Introduces learners to the field of IT technical support. Learners will further explore degree and career paths and assess their preparedness for success in the highly technical field of IT Technical Support.

COLLEGE 101 (10890165)

1.00

Examines proven strategies designed to help learners achieve greater personal, academic, and professional success. Learners will apply personal responsibility thinking and behaviors; self- management, awareness, and motivation strategies; as well as interdependence skills to develop a proactive life plan.

NTC Assessments Offered:

WORD LEVEL 2 (10103246)

1.00

Examines the intermediate level Microsoft Word skills which build upon the basic Microsoft Word concepts. Learners will demonstrate their ability to perform a number of hands-on, project based Word intermediate level activities including but not limited to creating and managing multipage documents, formatting text, paragraphs and sections, creating tables and lists, mail merge, creating a newsletter, sharing documents, and inserting/formatting objects.

NTC Assessments Offered:

EXCEL LEVEL 2 (10103247)

1.00

Examines the intermediate level Microsoft Excel skills which build upon the basic Microsoft Excel concepts. Learners will demonstrate their ability to perform a number of hands-on, project based Excel intermediate level activities including but not limited to working with multiple worksheets and workbooks, creating, sorting and querying a table, importing data, working with SmartArt, images and screenshots, and financial functions.

NTC Assessments Offered:

POWERPOINT LEVEL 2 (10103248)

1.00

Examines the intermediate level Microsoft PowerPoint skills which build upon the basic Microsoft PowerPoint concepts. Learners will demonstrate their ability to perform a number of hands-on, project based PowerPoint intermediate level activities including but not limited to customizing slide masters/presentations, project collaboration, adding animation, formatting tables/charts, adding media and enhancing SmartArt.

NTC Assessments Offered:

IT CAREER SKILLS (10152398)

1.00

Surveys the skills required to succeed in the IT job market. Learners will write IT-targeted resumes/cover letters, complete IT job applications, perform IT job searches, participate in IT mock interviews, self-market using social media, create a portfolio and network with IT professionals. Additional topics include creating a targeted cover letter/resume and IT interview preparation.

NTC Assessments Offered:

SERVICE SKILLS (10154111)

3.00

Applies the elements of high customer satisfaction in a real life setting. Learners analyze the "soft skills" and self-management skills needed in a computer support setting. Learners will learn to provide effective customer service and support in a technical environment.

Industry Credentials Accepted:
  • HDI® Customer Service Representative Certification
  • HDI® Support Center Analyst Certification
  • HDI® Desktop Support Technician Certification
  • HDI® Technical Support Professional Certification
  • HDI® Support Center Team Lead Certification
  • HDI® Support Center Manager Certification
  • HDI® Desktop Support Manager Certification

TROUBLESHOOTING (10154151)

3.00

Develop hardware and software troubleshooting skills by solving computer-related problems. Learner will use textual and online resources, document successful solutions and add them to a personal knowledge base.

SUPPORTING EMERGING TECHNOLOGIES (10154165)

3.00

Investigates new and future hardware and software advancements and trends. Learners research, explore and evaluate new and emerging technologies for implementation and support. Topics may include new releases of operating systems, updated and new computer hardware and technology devices

Test-Out Option Term Definitions

Test

An exam that is scored by faculty or staff in NTC’s Testing Center.

Skill Demonstration

A performance of your expertise that is evaluated by faculty.

Combination: Test & Skill Demonstration

A combination of both a test and a skill demonstration.

Portfolio

A collection and explanation of your past learning through work or life experience.

Have Questions?

If you have further questions regarding our Credit for Prior Learning options, please contact Student Records at studentrecords@ntc.edu or 715.803.1023.