Design Thinking is an iterative process that is used to understand customers, challenge assumptions, redefine problems and create innovative solutions to prototype and test. Involving five phases—Empathize, Define, Ideate, Prototype and Test—it is most useful to tackle problems that are ill-defined or unknown.

During this workshop you will learn to apply the Human Centered Design Process to design/re-design products, services, systems or experiences to innovate and create solutions that are tailor-made to suit your customers' needs. This will be an in person workshop with hands-on examples and activities.

  • Learn techniques to gain insight to the social, emotional, and physical needs of your customer
  • Use tools to turn customer needs in to human-centered solutions
  • Apply the ideation process to quickly generate and test new ideas
  • Assess the risk of potential solutions through rapid prototype feedback and testing



Cancellation Policy

An attendee must notify NTC of a cancellation prior to the beginning of the event in order to have fees removed or a refund issued. Attendees who do not attend without notifying Continuing Education will be responsible for payment of all course fees and will not be eligible for a refund.