Building a Reputation of Kindness | Northcentral Technical College

Building a Reputation of Kindness

Tuesday, March 3, 2015 Registration - 8:00 a.m. Event - 8:30 am. - 11:30 a.m. NTC Wausau, Antigo, Medford, Phillips, Wittenberg and Spencer
How kind is your culture? Do your teams serve each other and your customers with the kindness and respect that support you organization's reputation? Or do your employees come from a place of superiority, rigid policies and difficult interactions?
This session is designed to wake you up and build your awareness around how you and others show up. It's about building your team's credibility and brand. More importantly, it is designed to help you build a team and organization that you can be proud of.
Be prepared for a different, transformative kind of keynote as Leading Edge founders Cindy Maher and Carol Grannis teach through live-action theatre and interactive exercises.

After attending this training, you and your employees will be able to:
* Choose to be more present and really listen to internal and external customers during conversations in person and on the phone
* Manage interactions using the Human-Business Model to support better outcomes
* Respond with empathy and mirroring when the customer is going through difficulty
* Identify the impact of respect and equality in your customer relationships
* Consider how the level of service affects your credibility and reputation


$49 per person ($39 group rate - 5 or more)

CEU Information

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For more questions about this offering, contact Jennifer Lau at 715.803.1230 or .