Customer Service Workshop | Northcentral Technical College

Customer Service Workshop

February 7, 2018 8:00am - 12:00pm Center for Health Sciences, Northcentral Technical College
Customers today have nearly unlimited access to information and alternative products, and they often choose where to do business based on the level of customer service. 
Putting your customers first strengthens consumer loyalty, reduces customer turnover and increases long-term sales.  This is especially true for small business owners, as it provides nearly unlimited opportunity for differentiation and building loyalty.  Learn how to stand out amongst the competition and join us for a morning centered around customer service excellence!

Keynote Speaker: John McHugh

John McHugh is the Director of Coprporate Communications at Kwik Trip, Inc., based in La Crosse, WI.  In his role at Kwik Trip he has helped the company achieve recognition as a Top Workplace as listed by the Milwaukee Journal Sentinel, the Minneapolis Star Tribune and the Des Moines Register. 
Keynote: Great Workplace Culture
Regardless of your role, what are people, customers and business partners looking for in you? What is the workplace culture you have created with your team that leads to success? Creating a mission driven culture with compassion and trust turns satisfied customers into loyal customers. In addition, if the work we do is tied into a purpose beyond profits our job satisfaction increases substantially and employee turnover is reduced.
Join John McHugh as he explores the role you play in your organization’s success and how you can find the key people to help you achieve that greatness. His examples and stories are ones that you won’t forget.

Additional Content:

Employee Engagement - presented by Amy Rauman
Emotional Intelligence & Its Impact on Culture and Engagement - presented by Jeff McDonald

Breakfast will be provided.

This workshop will be live broadcasted to our Antigo, Medford, Phillips, and Spencer regional campuses.



CEU Information

Location Information

Center for Health Sciences, Northcentral Technical College 1000 W Campus Dr, Wausau WI