IT - Help Desk Technical Diploma | Northcentral Technical College

IT - Help Desk

Technical Diploma

The IT - Help Desk Technical Diploma program prepares learners for a challenging technical support role. Upon completing the IT - Help Desk Technical Diploma program, learners will be qualified to assist customers, troubleshoot hardware and software problems and document solutions. The IT - Help Desk training classes will facilitate a higher level of understanding of the vital communication skills necessary for conflict management and effective user training as well as provide learners with strong technical foundations. Upon successful completion of the technical diploma, learners will be qualified to sit for HDI Customer Support Representative (HDI-CSR) and HDI-Desktop Support Technician (HDI-DST) Certifications. As an Embedded Technical Diploma, this program ladders fully into the IT - Computer Support Specialist Associate Degree program.

program at a Glance

IT - Help Desk 20 Credit Technical Diploma

Formats Offered

On-Campus Availability

  • Wausau Fully Available
  • Antigo Fully Available
  • Medford Fully Available
  • Phillips Fully Available
  • Spencer Fully Available
  • Wittenberg Fully Available

Approximate Cost

$4,059 (Tuition: $3142, Books: $917)

Average Starting Salary

$29,120 Annually, based on the 2016 NTC Graduate Employment Report.

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Exploration

Unsure which offering is best for you?

Apply as an undecided student. You can begin taking classes while working one-on-one with an advisor to help you determine your best fit.

Northcentral Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. The following person has been designated to handle inquiries regarding the College’s nondiscrimination policies: Equal Opportunity Officer, Northcentral Technical College, 1000 W. Campus Drive, Wausau, WI 54401. Phone: 715.803.1057

program Outcomes

  • Provide basic computer assistance
  • Troubleshoot hardware and software problems
  • Document solutions

Course List

To view the amount of credits or descriptions for the courses required within this program please view the course list.

Course List

Earn Credit for What You Know

This program offers opportunities for you to test out of classes by demonstrating your learning from past work or life experiences.

View Test-Out Options

Additional program Information

Transfer Opportunities

Credits earned at NTC may transfer to four-year colleges and universities. Visit www.ntc.edu/transfer for a complete listing of transfer opportunities for this program.

Get Started

Submit your online application today at www.ntc.edu/apply

For more information on this program, contact admissions at 715.675.3331 or email admissions@ntc.edu.

Get Started

First, fill out our application

The application can be submitted online and takes just a few minutes to complete. A $30 non-refundable application fee is required. Pay at the time you apply or bypass to pay in person within a week of applying.

Apply Now

Then, submit one of the following:

Documentation can be sent via email to admissions@ntc.edu, via mail, addressed to: Northcentral Technical College, ATTN: Admissions, 1000 W. Campus Drive, Wausau, WI 54401, or delivered in person to any NTC campus.

  • High school transcript indicating a cumulative GPA of 2.5 or above. Contact the high school you attended if you do not have a copy of your transcript.

  • ACT composite score of 16 or above. Request an ACT College Report from ACT or contact the high school you graduated from if you do not have a copy on hand.

  • Accuplacer scores of 38 or above in math, 66 or above in reading, and 65 or above in sentence skills. If you did not take the Accuplacer at NTC, contact the college at which you took it to obtain a copy of your scores.

  • College transcript indicating a cumulative GPA of 2.5 over a minimum of 12 credits, earned at a single college.

If you do not meet any one of the above criteria, don’t worry, complete the application anyway and we will contact you to discuss your options.

What’s next? We’ll review your application and the documentation you’ve submitted and let you know if we need anything else. If you’re all set, your acceptance letter will be mailed to you.

Have Questions?

If you have questions about the program or the admissions process, contact our admissions team via email at admissions@ntc.edu, via phone at 715.675.3331 Ext. 5860, or by filling out our information request form.

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