The IT-Help Desk Technical Diploma prepares students for a challenging technical support role. Upon completing the IT-Help Desk Technical Diploma, students will be qualified to assist customers, troubleshoot hardware and software problems and document solutions. The IT-Help Desk training classes will facilitate a higher level of understanding of the vital communication skills necessary for conflict management and effective user training as well as provide students with strong technical foundations. Upon successful completion of the technical diploma, students will be qualified to sit for HDI Customer Support Representative (HDI-CSR) and HDI-Desktop Support Technician (HDI-DST) Certifications. As an Embedded Technical Diploma, this program ladders fully into the IT - Computer Support Specialist Associate Degree program.
program at a Glance
- Wausau Fully Available
- Antigo Fully Available
- Medford Fully Available
- Phillips Fully Available
- Spencer Fully Available
- Wittenberg Fully Available
Approximate Cost$3,001 (Tuition: $2543, Books: $458)
Average Starting Salary$28,100 Annually, based on the 2014 NTC Graduate Employment Report.
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Northcentral Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. The following person has been designated to handle inquiries regarding the College’s nondiscrimination policies: Equal Opportunity Officer, Northcentral Technical College, 1000 W. Campus Drive, Wausau, WI 54401. Phone: 715.803.1057
- Provide basic computer assistance
- Troubleshoot hardware and software problems
- Document solutions
To view the amount of credits or descriptions for the courses required within this program please view the course list.Course List
Additional program Information
IT programs require students to have fundamental computer skills to be successful. Students will be required to complete testing in Windows and Computer Concepts as part of the admission process. These tests are offered at no cost through NTC Testing Centers.
Credits earned at NTC may transfer to four-year colleges and universities. Visit www.ntc.edu/transfer for a complete listing of transfer opportunities for this program.
Submit your online application today at www.ntc.edu/apply
For more information on this program, contact admissions at 715.675.3331 or email email@example.com.
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