IT - Help Desk

Technical Diploma

The IT-Help Desk Technical Diploma prepares students for a challenging technical support role. Upon completing the IT-Help Desk Technical Diploma, students will be qualified to assist customers, troubleshoot hardware and software problems and document solutions. The IT-Help Desk training classes will facilitate a higher level of understanding of the vital communication skills necessary for conflict management and effective user training as well as provide students with strong technical foundations. Upon successful completion of the technical diploma, students will be qualified to sit for HDI Customer Support Representative (HDI-CSR) and HDI-Desktop Support Technician (HDI-DST) Certifications. As an Embedded Technical Diploma, this program ladders fully into the IT - Computer Support Specialist Associate Degree program.

program at a Glance

IT - Help Desk 17 Credit Technical Diploma

Formats Offered

On-Campus Availability

  • Wausau Fully Available
  • Antigo Fully Available
  • Medford Fully Available
  • Phillips Fully Available
  • Spencer Fully Available
  • Wittenberg Fully Available

Approximate Cost

$3,150 (Tuition: $2592, Books: $558)

Average Starting Salary

$28,100 Annually, based on the 2014 NTC Graduate Employment Report.

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Northcentral Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. The following person has been designated to handle inquiries regarding the College’s nondiscrimination policies: Equal Opportunity Officer, Northcentral Technical College, 1000 W. Campus Drive, Wausau, WI 54401. Phone: 715.803.1057

program Outcomes

  • Provide basic computer assistance
  • Troubleshoot hardware and software problems
  • Document solutions

Course List

To view the amount of credits or descriptions for the courses required within this program please view the course list.

Course List

Additional program Information

IT Testing

IT programs require students to have fundamental computer skills to be successful. Students will be required to complete testing in Windows and Computer Concepts as part of the admission process. These tests are offered at no cost through NTC Testing Centers.

Transfer Opportunities

Credits earned at NTC may transfer to four-year colleges and universities. Visit for a complete listing of transfer opportunities for this program.

Get Started

Submit your online application today at

For more information on this program, contact admissions at 715.675.3331 or email

Get Started

If you’re ready to get started, just fill out our online application. If not, request more information and we will be happy to answer any questions you have.

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What's next? After applying, you will be contacted by a member of our admissions team, who will walk you through any additional steps in the admissions process.