| Northcentral Technical College

IT - Help Desk Test-Out Options

Earn credit for what you already know by testing out of a class, or by providing national exam scores or industry credentials. If you have any questions, or would like to start the process, please contact Wendi Ludwig at 715.803.1023 or studentrecords@ntc.edu.

COMPUTER HARDWARE FUNDAMENTALS 1 (10154100)

Credits: 3.00

Introduces learner to terms, concepts and functions of personal computers. Demonstrate knowledge of proper function and use of computer internal and external components, system configuration, data backup and peripherals. Helps learner prepare for CompTIA's A+ Certification exams.

Industry Credentials Accepted:

  • CompTIA® A+ 220-801 Certification
  • CompTIA® A+ 220-901 Certification

COMPUTER HARDWARE FUNDAMENTALS 2 (10154102)

Credits: 3.00

Learn advanced PC operating system structure, features and use. Explore in depth hard drive management, file sharing and command line. Helps learner prepare for CompTIA's A+ Certification exams.

Industry Credentials Accepted:

  • CompTIA® A+ 220-802 Certification
  • CompTIA® A+ 220-902 Certification

EXCEL 2016 LEVEL 1 (10103242)

Credits: 1.00

Introduces learners to introductory topics using Microsoft Excel using real-world activities. Learner topics include entering, editing, and formatting entries; selecting cells and ranges, and creating and modifying basic formulas.

NTC Assessments Offered:

Industry Credentials Accepted:

  • Microsoft Office Specialist - Office Excel 2016

INTRODUCTION TO COMPUTER SUPPORT (10154104)

Credits: 3.00

Introduces learners to the field of user support professionals. Learning will focus on providing quality customer support, problem solving while exploring software quality assurance, information technology project development methodologies and strategies for keeping current in an ever changing field

Industry Credentials Accepted:

  • HDI® Customer Service Representative Certification
  • HDI® Support Center Analyst Certification
  • HDI® Desktop Support Technician Certification
  • HDI® Technical Support Professional Certification
  • HDI® Support Center Team Lead Certification
  • HDI® Support Center Manager Certification
  • HDI®Desktop Support Manager Certification
  • CompTIA® A+ Certification

IT CAREER SKILLS (10152398)

Credits: 1.00

Surveys the skills required to succeed in the IT job market. Learners will write IT-targeted resumes/cover letters, complete IT job applications, perform IT job searches, participate in IT mock interviews, self-market using social media, create a portfolio and network with IT professionals. Additional topics include creating a targeted cover letter/resume and IT interview preparation.

NTC Assessments Offered:

POWERPOINT 2016 LEVEL 1 (10103241)

Credits: 1.00

Introduces learners to introductory Microsoft PowerPoint skills including creating a new presentation, adding and formatting slides, navigating a slide show, inserting images and backgrounds, and adding transitions and animations.

NTC Assessments Offered:

Industry Credentials Accepted:

  • Microsoft Office Specialist - Office Powerpoint 2016

SERVICE SKILLS (10154111)

Credits: 3.00

Applies the elements of high customer satisfaction in a real life setting. Learners analyze the "soft skills" and self-management skills needed in a computer support setting. Learners will learn to provide effective customer service and support in a technical environment.

Industry Credentials Accepted:

  • HDI® Customer Service Representative Certification
  • HDI® Support Center Analyst Certification
  • HDI® Desktop Support Technician Certification
  • HDI® Technical Support Professional Certification
  • HDI® Support Center Team Lead Certification
  • HDI® Support Center Manager Certification
  • HDI® Desktop Support Manager Certification

WORD 2016 LEVEL 1 (10103243)

Credits: 1.00

Introduces learners to basic concepts using the Microsoft Word application through hands-on learning activities. Learners develop foundational skills by applying concepts explored to create business letters, brochures, resumes, newsletters and more.

NTC Assessments Offered:

Industry Credentials Accepted:

  • Microsoft Office Specialist - Office Word 2016

Test-Out Option Term Definitions

Test
An exam that is scored by faculty or staff in NTC’s Testing Center.
Skill Demonstration
A performance of your expertise that is evaluated by faculty.
Combination: Test & Skill Demonstration
A combination of both a test and a skill demonstration.
Portfolio
A collection and explanation of your past learning through work or life experience.