| Northcentral Technical College

IT - Computer Support Technician Test-Out Options

Earn credit for what you already know by testing out of a class, or by providing national exam scores or industry credentials. If you have any questions, or would like to start the process, please contact Wendi Ludwig at 715.803.1023 or studentrecords@ntc.edu.

COLLABORATIVE COMPUTING (10152371)

Credits: 3.00

Introduces collaborative computing solutions from the user, developer and administrator perspectives. Learners will create a needs assessment, develop a project plan and implement a collaboration solution. Additional topics include workflows, the telecommuting workplace, remote work environments and real-time accessibility.

NTC Assessments Offered:

COMPUTER HARDWARE FUNDAMENTALS 1 (10154100)

Credits: 3.00

Introduces learner to terms, concepts and functions of personal computers. Demonstrate knowledge of proper function and use of computer internal and external components, system configuration, data backup and peripherals. Helps learner prepare for CompTIA's A+ Certification exams.

Industry Credentials Accepted:

  • CompTIA® A+ 220-801 Certification
  • CompTIA® A+ 220-901 Certification

COMPUTER HARDWARE FUNDAMENTALS 2 (10154102)

Credits: 3.00

Learn advanced PC operating system structure, features and use. Explore in depth hard drive management, file sharing and command line. Helps learner prepare for CompTIA's A+ Certification exams.

Industry Credentials Accepted:

  • CompTIA® A+ 220-802 Certification
  • CompTIA® A+ 220-902 Certification

EXCEL 2016 LEVEL 1 (10103242)

Credits: 1.00

Introduces learners to introductory topics using Microsoft Excel using real-world activities. Learner topics include entering, editing, and formatting entries; selecting cells and ranges, and creating and modifying basic formulas.

NTC Assessments Offered:

Industry Credentials Accepted:

  • Microsoft Office Specialist - Office Excel 2016

INTRODUCTION TO COMPUTER SUPPORT (10154104)

Credits: 3.00

Introduces learners to the field of user support professionals. Learning will focus on providing quality customer support, problem solving while exploring software quality assurance, information technology project development methodologies and strategies for keeping current in an ever changing field

Industry Credentials Accepted:

  • HDI® Customer Service Representative Certification
  • HDI® Support Center Analyst Certification
  • HDI® Desktop Support Technician Certification
  • HDI® Technical Support Professional Certification
  • HDI® Support Center Team Lead Certification
  • HDI® Support Center Manager Certification
  • HDI®Desktop Support Manager Certification
  • CompTIA® A+ Certification

IT CAREER SKILLS (10152398)

Credits: 1.00

Surveys the skills required to succeed in the IT job market. Learners will write IT-targeted resumes/cover letters, complete IT job applications, perform IT job searches, participate in IT mock interviews, self-market using social media, create a portfolio and network with IT professionals. Additional topics include creating a targeted cover letter/resume and IT interview preparation.

NTC Assessments Offered:

NETWORK ADMINISTRATION 1 (10150121)

Credits: 3.00

Provides the student with a thorough grounding in Windows® Server®. Once the student completes the competencies for this class, they will be able to install, configure and administer a Microsoft® Windows® Server operating system. This course will place the student on the correct track in becoming a Microsoft Certified Solutions Associate (MCSA).

Industry Credentials Accepted:

  • Microsoft® 70-410 Certification

ORAL/INTERPERSONAL COMMUNICATION (10801196)

Credits: 3.00

Focuses upon developing speaking, verbal and nonverbal communication and listening skills through individual presentations, group activities and other projects.

NTC Assessments Offered:

POWERPOINT 2016 LEVEL 1 (10103241)

Credits: 1.00

Introduces learners to introductory Microsoft PowerPoint skills including creating a new presentation, adding and formatting slides, navigating a slide show, inserting images and backgrounds, and adding transitions and animations.

NTC Assessments Offered:

Industry Credentials Accepted:

  • Microsoft Office Specialist - Office Powerpoint 2016

PRINCIPLES OF INFORMATION SECURITY (10150114)

Credits: 2.00

Discover the various technical and administrative aspects of information security and assurance. This course provides the foundation for understanding the key issues associated with protecting information assets, determining the levels of protection and response to security incidents and designing a consistent, reasonable information security system, with appropriate intrusion detection and reporting features.

NTC Assessments Offered:

SERVICE SKILLS (10154111)

Credits: 3.00

Applies the elements of high customer satisfaction in a real life setting. Learners analyze the "soft skills" and self-management skills needed in a computer support setting. Learners will learn to provide effective customer service and support in a technical environment.

Industry Credentials Accepted:

  • HDI® Customer Service Representative Certification
  • HDI® Support Center Analyst Certification
  • HDI® Desktop Support Technician Certification
  • HDI® Technical Support Professional Certification
  • HDI® Support Center Team Lead Certification
  • HDI® Support Center Manager Certification
  • HDI® Desktop Support Manager Certification

THINK CRITICALLY & CREATIVELY (10809103)

Credits: 3.00

This course provides instruction on the vital, realistic and practical methods of thinking which are in high demand in all occupations of substance today. Decision making, problem solving, detailed analysis of ideas, troubleshooting, argumentation, persuasion, creativity, setting goals and objectives and more are considered in depth as the student applies specific thinking strategies and tools to situations in a wide variety of workplace, personal, academic and cultural situations. Classroom instruction is demonstration, discussion, project and teamwork based. Assignments range from the short and simple to the detailed and complex. Reality and practicality are the focuses all through the course. These skills are in high demand by employers. Having this course in your background can significantly enhance your appeal as an employee. It certainly will make you a more adept and confident person.

NTC Assessments Offered:

WORD 2016 LEVEL 1 (10103243)

Credits: 1.00

Introduces learners to basic concepts using the Microsoft Word application through hands-on learning activities. Learners develop foundational skills by applying concepts explored to create business letters, brochures, resumes, newsletters and more.

NTC Assessments Offered:

Industry Credentials Accepted:

  • Microsoft Office Specialist - Office Word 2016

WRITTEN COMMUNICATION (10801195)

Credits: 3.00

Develops writing skills which include prewriting, drafting, revising and editing. A variety of writing assignments are designed to help the learner analyze audience and purpose, research and organize ideas and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents.

NTC Assessments Offered:

National Exams Accepted:

  • CLEP® College Composition
  • AP English Language & Composition

Test-Out Option Term Definitions

Test
An exam that is scored by faculty or staff in NTC’s Testing Center.
Skill Demonstration
A performance of your expertise that is evaluated by faculty.
Combination: Test & Skill Demonstration
A combination of both a test and a skill demonstration.
Portfolio
A collection and explanation of your past learning through work or life experience.