Course Details

Course Number

10154111

Credits

3.00

Description

Applies the elements of high customer satisfaction in a real life setting. Learners analyze the "soft skills" and self-management skills needed in a computer support setting. Learners will learn to provide effective customer service and support in a technical environment.

Prerequisite: 10-154-104 INTRODUCTION TO COMPUTER SUPPORT or with instructor's consent.

Availability

Class # Start Date End Date Mode Location
23224 Lecture Virtual College