Course Details

Course Number

10182131

Credits

1.00

Subject

Logistics and Materials Mgmt

Description

Examines the design and management of service experiences and systems to manage employees and customers to consistently deliver outstanding quality and profitable services. Learners examine topics including: service facility design, layout, and location. Service quality, managing queues, managing capacity and demand, managing the service experience, designing the servicescape, and managing the service supply chain, , through information technology. Service system delivery through the service design toolset, including human-centered approaches such as blueprinting, customer journeys, process improvement and the hear-create-deliver methodology are emphasized.

Pre/Corequisite: 10-182-130 INTRODUCTION TO SERVICE OPERATIONS.

Availability & Registration

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