Develop proper use of punctuation, number usage, capitalization, grammar, word choice and spelling to communicate effective writing and proofreading in a business environment. General Windows and MS Word experience strongly suggested.
Introduces skills to effectively plan and manage meetings, event pre-planning activities, facilitate meetings and events, produce minutes of meetings, coordinate equipment and facility setup, complete travel arrangements and conduct follow-up activities.
Explores the skills needed to work in a health care office. Learners focus on business office management; communication, reception, appointment scheduling, records management, telephone procedures, daily transactions, medical billing and collecting, insurance and coding basics, composing routine business correspondence and keeping an inventory of supplies.
Provides experience working with integrated medical office software that covers practice management and Electronic Health Records (EHR). Learners will utilize a web-based system to practice common daily medical office tasks such as scheduling, insurance billing and setting up patient records.
Explores goal setting, business and social etiquette, business grooming and wardrobe, professional ethics, attitudes and standards. Learners will also explore job search strategies, professional growth, successful personal/interpersonal work-related behavior and soft skills.
Identifies the importance of telephone etiquette, knowledge of communication equipment, use of electronic mail and calendaring in the workplace. Learners will apply these techniques with hands-on activities.
Explore foundational concepts of desktop publishing, analyze components of planning a document, apply design techniques, and explore safety, ethical and legal concepts of desktop publishing. Design and create professional-quality documents for personal and business use including flyers, newsletters, brochures, logos, calendars and webpages.
Evaluate career opportunities and compare to relative skills to prepare appropriate career documentation and a mock interview. Develop a career portfolio and recognize the process of the job search as well as accepting and leaving a position.
Develop intermediate and advanced Microsoft Word features with an emphasis in business writing and formatting techniques based on a business standard style guide. Design, create and modify a variety of business documents.
Introduces the learner to managing and creating professional business email communication, contacts/groups, appointments, and meeting scheduling within Microsoft Outlook. Learners will further examine and manage the Microsoft Outlook environment for productivity.
Introduces the learner to techniques for success in the Business Technology Programs. Examines various learning modes, use of the course LMS, NTC email, Business Technology Student Engagement form, tips to improve study habits, and explores the many services and opportunities available to learners at NTC. Examines the requirements for the Business Technology Program Portfolio. This portfolio will be a combination of artifacts from each of the program core classes.