Applies the elements of high customer satisfaction in a real life setting. Learners analyze the "soft skills" and self-management skills needed in a computer support setting. Learners will learn to provide effective customer service and support in a technical environment.
Introduces learner to terms, concepts and functions of personal computers. Demonstrate knowledge of proper function and use of computer internal and external components, system configuration, data backup and peripherals. Helps learner prepare for CompTIA's A+ Certification exams.
Investigates new and future hardware and software advancements and trends. Learners research, explore and evaluate new and emerging technologies for implementation and support. Topics may include new releases of operating systems, updated and new computer hardware and technology devices
Introduces learners to the field of IT technical support. Learners will further explore degree and career paths and assess their preparedness for success in the highly technical field of IT Technical Support.
Introduces learners to the field of user support professionals. Learning will focus on providing quality customer support, problem solving while exploring software quality assurance, information technology project development methodologies and strategies for keeping current in an ever changing field
Develop hardware and software troubleshooting skills by solving computer-related problems. Learner will use textual and online resources, document successful solutions and add them to a personal knowledge base.