Distance Learning Student Complaints
Our institution is a member of the State Authorization Reciprocity Agreement. Distance education students at Wisconsin institutions participating in SARA have additional, but limited rights, to file a complaint with DLAB for distance education activity that is conducted across state lines.
DLAB Complaint Criteria
The DLAB has jurisdiction to consider only complaints or disputes that include the following criteria and factors:
A. The institution participates in the State Authorization Reciprocity Agreement through the approval of the State of Wisconsin Distance Learning Authorization Board (DLAB) to offer distance education programs out of state. and
B. The complainant has exhausted all internal complaint or grievance options available at the institution and no acceptable outcome was reached; and
C. The complaint relates to an issue, dispute or incident involving the distance education program being offered by the institution which occurred within two (2) calendar years from the date of the alleged violation(s); and
D. One or more of the allegations relate to the complaint:
- The institution's distance education program does not meet the state authorization requirements in Section 3 (Institutions and Participation) of the SARA Manual; or
- The institution violated Section 4 (Consumer Protection) of the SARA Manual; or
- The institution's distance education program does not meet any other standards established by the institution's accrediting agency or SARA
The DLAB has no statutory or lawful authority or responsibility to respond to complaints related to course grades, academic sanctions or discipline/conduct matters in regard to any institution within the State of Wisconsin.
The State of California is not a member of the State Authorization Reciprocity Agreement (SARA). California has a separate complaint process for students living in California and enrolled in out-of-state, online degree or certificate programs at public and private non-profit colleges.
California Department of Consumer Affairs Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, California 95834