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Foundations Of Technical Support 10154104

  • 3.00 credits
  • IT - Computer Support Spec

    • Introduces learners to the field of user support professionals. Learning will focus on providing quality customer support, problem solving while exploring software quality assurance, information technology project development methodologies and strategies for keeping current in an ever changing field

    1 Course Section
    1 Course Section
    Section Status Start/End Date Register By Instruction Mode Campus Meeting Information Cost
    #01VC Fall
    Open
    08/25/2025 –
    12/15/2025
    		Online Flexible Due Dates Online
    Aug 25 – Dec 15
    -
    Online
    Scott Biscobing
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    Service Skills 10154111

  • 3.00 credits
  • IT - Computer Support Spec

    • Applies the elements of high customer satisfaction in a real life setting. Learners analyze the "soft skills" and self-management skills needed in a computer support setting. Learners will learn to provide effective customer service and support in a technical environment.

    1 Course Section
    1 Course Section
    Section Status Start/End Date Register By Instruction Mode Campus Meeting Information Cost
    #01VC Fall
    Open
    08/25/2025 –
    12/15/2025
    		Online Flexible Due Dates Online
    Aug 25 – Dec 15
    -
    Online
    Kimberly Reed
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    Troubleshooting 10154151

  • 3.00 credits
  • IT - Computer Support Spec

    • Develop hardware and software troubleshooting skills by solving computer-related problems. Learner will use textual and online resources, document successful solutions and add them to a personal knowledge base.

    1 Course Section
    1 Course Section
    Section Status Start/End Date Register By Instruction Mode Campus Meeting Information Cost
    #01VC Fall
    Open
    08/25/2025 –
    12/15/2025
    		Online Flexible Due Dates Online
    Aug 25 – Dec 15
    -
    Online
    Marie Auner
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    Supporting Emerging Technologies 10154165

  • 3.00 credits
  • IT - Computer Support Spec

    • Investigates new and future hardware and software advancements and trends. Learners research, explore and evaluate new and emerging technologies for implementation and support. Topics may include new releases of operating systems, updated and new computer hardware and technology devices

    1 Course Section
    1 Course Section
    Section Status Start/End Date Register By Instruction Mode Campus Meeting Information Cost
    #01VC Fall
    Open
    08/25/2025 –
    12/15/2025
    		Online Flexible Due Dates Online
    Aug 25 – Dec 15
    -
    Online
    Zachary Thunder
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    Introduction To IT Technical Support 10154207

  • 1.00 credits
  • IT - Computer Support Spec

    • Introduces learners to the field of IT technical support. Learners will further explore degree and career paths and assess their preparedness for success in the highly technical field of IT Technical Support.

    1 Course Section
    1 Course Section
    Section Status Start/End Date Register By Instruction Mode Campus Meeting Information Cost
    #01VC Fall
    Open
    08/25/2025 –
    12/15/2025
    		Online Flexible Due Dates Online
    Aug 25 – Dec 15
    -
    Online
    Kimberly Reed
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    IT Hardware Fundamentals 10154100

  • 3.00 credits
  • IT - Computer Support Spec

    • Introduces learner to terms, concepts and functions of personal computers. Demonstrate knowledge of proper function and use of computer internal and external components, system configuration, data backup and peripherals. Helps learner prepare for CompTIA's A+ Certification exams.

    2 Course Sections
    2 Course Sections
    Section Status Start/End Date Register By Instruction Mode Campus Meeting Information Cost
    #02 Fall
    Open
    08/25/2025 –
    12/17/2025
    		Online Required Due Dates Online
    Aug 25 – Dec 17
    -
    Online
    Nicholas Endvick
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    #03 Fall
    Open
    10/20/2025 –
    12/17/2025
    		Online Required Due Dates Online
    Oct 20 – Dec 17
    -
    Online
    Benjamin Gerke
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    IT Software Fundamentals 10154102

  • 3.00 credits
  • IT - Computer Support Spec

    • Learn advanced PC operating system structure, features and use. Explore in depth hard drive management, file sharing and command line. Helps learner prepare for CompTIA's A+ Certification exams.

    2 Course Sections
    2 Course Sections
    Section Status Start/End Date Register By Instruction Mode Campus Meeting Information Cost
    #02 Fall
    Open
    08/25/2025 –
    12/17/2025
    		Online Required Due Dates Online
    Aug 25 – Dec 17
    -
    Online
    Benjamin Gerke
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    #03 Fall
    Open
    10/20/2025 –
    12/17/2025
    		Online Required Due Dates Online
    Oct 20 – Dec 17
    -
    Online
    Nicholas Endvick
    		View Rates