Introduction To International Business 10102201

Introduces the learner to cultural, political, legal, and economic forces and basic concepts of trade, tariffs, exchange rates, capital markets.  Learners will develop the fundamentals for establishing international business enterprises, including trade and investment theory.  Learners examine effects of government intervention and aid and the role of social and economic aid organizations such as the UN, EU, IMF and World Bank.

Introduction To Business 10102124

Introduces learners to the evolution of business and entrepreneurship. Learners analyze global, ethical and legal environments of business, explore the human side of business and examine the functional approach to information technology, marketing, human resource management, operations management and finance.

Meeting Facilitation 10116100

Examines characteristics of effective meetings and meeting preparation management by exploring planning fundamentals, comparing technology and distance meeting considerations, and evaluating best practices. In addition to designing a mock meeting and modeling appropriate meeting facilitation strategies, learners will have the opportunity to add LinkedIn Learning certificates to their portfolio.

Business Requirements And Analysis 1 10102325

Explores the application of business analysis foundational and key concepts. Learners will be able to demonstrate competence in the following business analysis knowledge areas: Business Analysis Planning and Monitoring, Elicitation and Collaboration, and Requirements Life Cycle Management.  Learners will complete tasks and apply approved business analyst techniques to demonstrate competence. Topics include: stakeholder engagement; business analysis governance; business analysis information management; business analysis performance improvements; prepare, conduct and confirm elicitation; communicate business analysis information; managing stakeholder collaboration; trace, maintain and prioritize requirements; and asses and approve requirements.

Paralegal Internship 10110142

Experiential learning in the context of a law firm, corporation, non-profit or governmental agency. Learners develop skills and abilities to work in the industry, apply the law and legal procedures, conduct legal research, write letters and memorandums, draft documents, contact clients or individuals, and maintain confidentiality and professional ethics.

Paralegal Intro/Legal Ethics 10110101

Explains the basics of the law, the paralegal profession, career opportunities, and ethical concerns as they relate to paralegals. Learners examine the individual legal topics and practice areas they will study throughout the program, preparing them for success in the Paralegal Program.

Keyboarding 2 10106129

Applies keyboarding techniques (proper finger usage and body position) through hands-on touch typing on a QWERTY keyboard (alphabet, number and symbol keys). Learners are expected to enter this course with a minimum of 27 wpm. Learners will develop an increased rate of touch-typing at a minimum of 40 words per minute (wpm) and 26 npm (numbers) by the end of the course.

Principles of Customer Service 10106171

Linux Server 1 10150122

Examines important concepts of network and systems administration using the Linux operating system. Coverage will include the use of command-line and graphical interfaces, user administration, file systems, file sharing, printing, security, web services and networking.

Troubleshooting 10154151

Develop hardware and software troubleshooting skills by solving computer-related problems. Learner will use textual and online resources, document successful solutions and add them to a personal knowledge base.

Foundations Of Technical Support 10154104

Introduces learners to the field of user support professionals. Learning will focus on providing quality customer support, problem solving while exploring software quality assurance, information technology project development methodologies and strategies for keeping current in an ever changing field

Service Skills 10154111

Applies the elements of high customer satisfaction in a real life setting. Learners analyze the "soft skills" and self-management skills needed in a computer support setting. Learners will learn to provide effective customer service and support in a technical environment.

Microsoft Outlook 10106118

Introduces the learner to managing and creating professional business email communication, contacts/groups, appointments, and meeting scheduling within Microsoft Outlook. Learners will further examine and manage the Microsoft Outlook environment for productivity.

10-key By Touch 10106144

Introduces proper techniques (proper finger usage and body position) and touch method using a numeric keypad. Learners will develop speed and accuracy to meet industry standards for data entry of 8,000+ ksph. Challenge test available.

Entrepreneurship Principles 10145127

Explores entrepreneurial ventures and provides the newest tools, skills and mindset needed to thrive in the uncertain environment of entrepreneurship. Leaners will use real-world examples, case studies and business model design tools to develop entrepreneurial projects.

Meeting, Travel & Event Planning 10106107

Introduces skills to effectively plan and manage meetings, event pre-planning activities, facilitate meetings and events, produce minutes of meetings, coordinate equipment and facility setup, complete travel arrangements and conduct follow-up activities.

Legal Writing 10110116

Examines concepts of Legal Analysis and Legal Writing, with an emphasis on Wisconsin law. Learners draft legal documents, letters, and memoranda, using appropriate legal terminology and citation.

Introduction To Business Technology Programs 10106189

Introduces the learner to techniques for success in the Business Technology Programs. Learners will examine proper communication etiquette, set and achieve SMART goals, learn engagement opportunities, and establish a program schedule. The course will also address program outcomes, professional development opportunities, and the creation of a portfolio to be developed throughout their program. Through focused activities and assessments, students will be equipped for both academic and career success.

Office Internship 10106202

Applies skills developed through business technology program courses and updates career documentation and completes a 45-hour supervised work experience in an office setting applying previously learned skills (business writing; customer service; office software; problem-solving; work organization; team work, and soft skills) related to an office environment.

Legal Research And Writing 10110108

Examines the steps required to conduct legal research, identifying and applying basic research techniques. Explores electronic research using software and publicly available information. Learners draft legal documents, letters, and memoranda, using appropriate legal terminology and citation.

Entrepreneurship Start-Up Operations And Growth 10145131

Builds upon the knowledge and skills learned in the previous courses. Students will learn about the day-to-day operations of a business, managing finances, developing customer service policies, building strategic partnerships, and expanding the customer base. Students will also learn about digital marketing, developing a product roadmap, managing employees, and planning for an exit strategy. By the end of the course, students will have the knowledge and skills to build a sustainable and scalable business.

Legal Aspects Of Business Organizations 10110107

Outlines the primary forms of business organizations, including sole proprietorship, partnerships, corporations and limited liability companies. Learners create a simulated company, determining the correct legal entity and drafting the necessary documentation to file with local, state or federal entities.

Civil Litigation 2 / Torts 10110103

Explores Wisconsin civil litigation in the context of tort law, including introducing the substantive laws of negligence, intentional torts, personal injury, and product liability. Learners develop legal arguments in a civil litigation dispute.

Civil Litigation 1 10110102

Identifies the steps in the litigation process. Summarizes the basic documents required in litigation. Learners develop legal arguments and differentiate between legal remedies available to resolve disputes. Learners draft complaints, answers and related legal documents.

Word Level 2 10103246

Examines the intermediate level Microsoft Word skills which build upon the basic Microsoft Word concepts. Learners will demonstrate their ability to perform a number of hands-on, project based Word intermediate level activities including but not limited to creating and managing multipage documents, formatting text, paragraphs and sections, creating tables and lists, mail merge, creating a newsletter, sharing documents, and inserting/formatting objects.

Powerpoint Level 2 10103248

Examines the intermediate level Microsoft PowerPoint skills which build upon the basic Microsoft PowerPoint concepts. Learners will demonstrate their ability to perform a number of hands-on, project based PowerPoint intermediate level activities including but not limited to customizing slide masters/presentations, project collaboration, adding animation, formatting tables/charts, adding media and enhancing SmartArt.

Computer Keyboarding 10106178

Introduces keyboarding techniques (proper finger usage and body position) through hands-on touch typing. Learners are introduced to the QWERTY keyboard (alphabet, number and symbol keys).

Integrated Microsoft Applications 10106186

Prepare documents, worksheets, presentations, databases and publications that incorporate a variety of software applications encouraging creative, problem solving, composition and critical thinking.

Microsoft Word Applications 10106142

Develop intermediate and advanced Microsoft Word features with an emphasis in business writing and formatting techniques based on a business standard style guide. Design, create and modify a variety of business documents.

Integrated Medical Office 10106112

Provides experience working with integrated medical office software that covers practice management and Electronic Health Records (EHR). Learners will utilize a web-based system to practice common daily medical office tasks such as scheduling, insurance billing and setting up patient records.

Business Management Capstone 10102203

Integrate and apply knowledge from academic studies through a comprehensive evaluation of core curriculum areas such as finance and accounting, economics, marketing, management, and human resources. This course provides an opportunity for students to synthesize their learning across various disciplines, equipping them with the skills needed to analyze and address real-world business challenges.

Modern Office Technologies 10106100

Introduces the learner to modern office technology with hands-on experience using a variety of existing and emerging technologies. Learners troubleshoot minor problems and conduct preventive maintenance common to office equipment and research new office technology. Prerequisites include a working knowledge of computers and the current Windows operating system.

Office Portfolio 10106201

Evaluate career opportunities and compare to relative skills to prepare appropriate career documentation and a mock interview. Develop a career portfolio and recognize the process of the job search as well as accepting and leaving a position.

Global Supply Chain Management 10182147

Examines the factors that impact the design and management of global supply chains. Learners will examine financial, logistical, cultural, political, and supply risk factors impacting the efficient and effective flow of commerce between countries and regions of the world. Factors that firms take into account when considering whether to procure domestically or globally, including outsourcing and in-sourcing decisions, are analyzed. Strategic decisions involving which production facilities to own and where to locate the facilities are also discussed.

Records Management 1 10106200

Explores the comprehensive field of records and information management (RIM). Learners develop ARMA principles and practices incorporating the knowledge by applying these skills to a simulated record systems environment.

Logistics And Distribution Management 10182145

Examines the logistics, transportation and distribution functions of supply chain management. These functions plan, implement, and control the efficient, effective forward and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customers’ requirements. Learners will examine practical management perspective in the following areas: order management, distribution, transportation, international logistics, inventory control, warehousing facility location, sustainable logistics practices, key performance indicators and supply chain finance.

Demand And Inventory Management 10182144

Gain an operational knowledge of the principles of demand planning and inventory management. The planning side of operations is examined including master scheduling, requirements planning, capacity management, shop floor control and forecasting. Inventory management involves controlling the flow of materials and information to effectively manage an organization's material resources, minimize costs, and provide high levels of customer service. The course provides practical exercises in effective inventory techniques and concepts culminating in creating an inventory control plan for an organization.

Fundamentals Of Supply Chain Management 10182142

Introduces the key concepts of supply chain management. Effective Supply Chain Management has become an important component in an organizations ability to stay competitive. Learners examine planning and demand management, supplier management, operations management, customer relationship management, and logistics management. Learners explore the integration and best practices that occur in these supply chain operational areas to deliver a product or service to the customer.

Foundations of Business Management 10102205

Introduces the learner to the various skills and tools necessary to be successful in the business management program. Learners will develop skills to assist with readiness for learning concepts in business, soft skills for employment readiness, and technological skills necessary for using various software.

Quality & Performance Excellence 10196192

Learners will apply the skills and tools necessary to implement performance excellence and maintain a continuous improvement environment. Each learner will: demonstrate the application of a quality philosophy, identify all stakeholder relationships, meet or exceed customer expectations, develop a systems-focused approach, use appropriate models and quality tools, manage a quality improvement project and measure effectiveness of continuous improvement activities.

Accounting Capstone 10101126

Introduces the learner to industry certifications that will enhance employability. Learners will be given the opportunity to review for and earn the Certified Bookkeeper Designation. This certification provides verification that a bookkeeper has the proven skills and knowledge needed to perform key accounting functions, including basic payroll, through the adjusted trial balance. Learners will continue to build their employment readiness through soft skill development.

Managerial Accounting 1 10101125

Prepares the learner to compare the cost accounting environment with other accounting environments, identify production costs, analyze production components of accounting reports, analyze production flows, classify production costs as direct, indirect and fixed, variable, or mixed, apply cost assignment methods, process production costs using job order costing and process costing, allocate departmental overhead.

Accounting Fundamentals 10101147

Examines the basic accounting principles and procedures for those individuals who will work with accounting information, accountants, and in a business related setting. The learner will identify the accounting cycles, prepaid expenses, accruals, merchandise inventory, uncollectible accounts, and depreciation. The course is not intended as an in-depth study of accounting.

Mentored Business Experience 10101106

Provides the learner with pre-professional and practical business experiences through mentorship and networking. Incorporates the learner with activities that include, but not limited to; accepting responsibility, decision making, community awareness, personalized learning experiences, and developing a professional network. Additional skills such as recognizing international business practices, engaging in collaborative cross functional work, attaining job search skills, determining the importance of success skills, and professional growth will be developed.

Exceptional Person 10809138

This course is designed to provide an introduction to exceptional persons. Topics studied include cognitive disability, giftedness, learning disabilities, emotional disorders, visual impairments, hearing impairments and various physical disabilities. Learning activities focus on educational, legal, and personal life issues. . Keywords: Disabled, Hearing, People, Person, Exceptional

Marriage & Family 10809128

This course introduces the student to the sociological aspects of marriage and family life in contemporary American society. Emphasis is on the study of cognitive, emotional and behavioral patterns associated with courtship, love, mate selection, sexuality and marriage. Moreover, it discusses the life span development in the family life cycle, balancing work and family and parenting. This course is based on the premise that human attitudes, feelings and behaviors are largely shaped and influenced by philosophy, gender, communication and personal beliefs. Therefore, success in the institutions of marriage and family require knowledge and skills in the roles of spouse and parent and ways to apply concepts to daily life. Keywords: Soc, Family and Marriage, Marriage, Family Development

Cents & Sensibility 10809101

Economic Skills is a practical study of consumer problems and consumer choice. This course is designed in an individualized, self-paced format with emphasis on developing the skill of consumer decision-making. Selected topics include: budgeting and family resource management, sources of consumer information, help in solving consumer problems and consumer decision-making in such areas as transportation, insurance, financial institutions, consumer goods and services, housing and credit. Keywords: Cents, E con

EDU: Techniques In Soc Stu 10522119

Students analyze current content in social studies education as recommended by the National Council for Social Studies and Wisconsin DPI. Students design learning opportunities for the five content areas of social studies: Geography, History, Behavioral Sciences (Culture and Society), Political Science (Civics and Government), and Economics that incorporate the social studies inquiry practices and processes. Students receive training on the history, culture, and tribal sovereignty of Wisconsin’s eleven federally recognized American Indian nations and tribal communities (Act 31) and the Holocaust and other genocides (Act 30) to meet Wisconsin teacher standards and teaching requirements.

Introduction To HESI 76890710

Introduces learners to the format and types of questions given in the math, chemistry, and anatomy & physiology portions of the HESI test. Sample questions and possible study materials will be discussed. Upon completion of the course, learners will have a greater understanding of the test. Additionally, course completion will assist in determining if learners feel ready to test, or would like to pursue additional study opportunities prior to testing.

Trigonometry W/Apps 10804196

Topics include the unit circle, trigonometric functions, graphs, identities, equations, inverse functions, solutions of triangles, complex numbers, polar coordinates, and vectors.

EDU: Techniques In Lang Arts 10522114

Students will be introduced to the science and art of teaching language arts. Evidence-based approaches and assessments will be examined and practiced. Students will create a literature file through the exploration of a variety of children’s/young adult literature.

College Algebra W/Apps 10804195

This course covers skills needed for success in Calculus and many application areas at the baccalaureate level. Topics include the real and complex number systems, polynomials, exponents, radicals, solving equations and inequalities, relations and functions, systems of equations and inequalities, graphing, and conic sections.

EDU: Overview Of Spec Ed 10522107

Students examine a historical overview of special education and special education law including special education disability categories as defined by the Individuals with Disabilities Education Act (IDEA). Students explore state and federal qualification special education criteria and societal responses to students with disabilities. Students examine the impact of a student with disabilities on family dynamics and the role school personnel play in supporting students with disabilities.

EDU: Child & Adol Dev 10522106

Students will analyze the physical, cognitive and social-emotional development of children with an emphasis on school age children and adolescents. Students will examine environmental factors that influence child development. Developmental theories will be summarized and related to current teaching practices.

EDU: Behavior Management 10522105

Students analyze the behavior of students in educational settings. Emphasis will be given to examining the influences on behavior and creating proactive learning environments through behavioral interventions and support. Students will evaluate strategies for creating a safe and supportive classroom environment.

EDU: Techniques In Reading 10522102

The purpose of this course is to provide students with a solid foundation for effective literacy instruction in K – 9 grade classrooms. The course will focus on the major five elements of reading: phonemic awareness, phonics, vocabulary, fluency, and comprehension. Phonological Awareness will also be addressed. This course will review research-based teaching strategies, instructional materials as well as methods and assessments for effective and inclusive literacy instruction.

ECE: Field Experience 4 10307210

This final 3-credit pre-professional field experience course focuses on demonstrating a comprehensive understanding of children birth to age 8, and families. An emphasis is on practicing the lead teacher role to design, implement and evaluate a connected unit of learning experiences.

ECE: Field Experience 2 10307170

This 3-credit intermediate field experience course includes assisting the mentor teacher in carrying out classroom routines and implementing developmentally appropriate learning experiences that promote child development and learning through play for children birth to age 8.

ECE: Family & Community Rel 10307195

This 3-credit course will examine the role of relationships with family and community in early childhood education for children from birth to 8 years of age. In this course, students will complete the Strengthening Families Training.

ECE: Children W/Diff Abilities 10307187

This 3-credit course focuses on the child with differing abilities in an inclusive early childhood education setting while examining strategies for cultivating partnerships with families and community supports for children from birth to 8 years of age.

ECE: Hlth Safety & Nutrition 10307167

This 3-credit course examines the topics of health, safety, and nutrition within the context of the early childhood educational setting for children from birth through 8 years of age. This course includes training for Abusive Head Trauma, SIDS, and Mandated Reporter certifications.

ECE: Foundations Of ECE 10307148

This 3-credit course introduces the early childhood profession through a historical overview of the field. The course will explore program trends, quality indicators, and developmentally appropriate practices for children birth to 8 years of age.

ECE: Early Language & Literacy 10307108

This 3-credit course explores strategies to encourage the development of early language and literacy knowledge and skill building in children birth to 8 years of age.

ECE: Field Experience 1 10307160

This 3-credit introductory field experience course, introduces the foundations of early childhood education under guided supervision of a mentor teacher in an early childhood setting, working with children birth through age 8. This course meets the requirements for the Wisconsin Model Early Learning Standards 18-hour training.

ECE: Child Development 10307179

This 3-credit course examines child development within the context of the early childhood education setting. This course focuses on children ages 3-8 years of age.

Psychology Of Human Relations 10809199

Explores the relationship between the general principles of psychology and our everyday lives. Students are given the opportunity to achieve a deepened sense of awareness of themselves and others. This understanding enables students to improve their relationships with others at work, in the family and in society. Keywords: Psych, Relationships, Human Relations, Hr psych

ECE: Stem 10307112

This 3-credit course will focus on beginning level curriculum development in the specific integrated content areas of science, technology, engineering and mathematics (STEM) in children birth to age 8.

Talent Acquisition 10116102

Analyzes Talent Acquisition by exploring components of effective staffing, including employment brand, employment law, researching labor markets and understanding technology used in the recruitment process. Then, learners will work through the selection process starting with examining placement, selection predictors and the legality around selection tests, the use of background tests and medical examinations before finishing with the final job offer. Learners will have the opportunity to work through case studies to help build working knowledge and confidence in effective staffing and selection.

Employment Law 10116103

Examines the key employment laws and regulations that are important to an organization and to its employees. By the end this course, learners will be able to identify key U.S. laws in compensation, benefits, employee relations, employment opportunity, and job safety and health.

Human Resource Analytics 10116105

Examines HR analytics from forming a hypothesis through analyzing data, to communicating and evaluating findings. Learners will practice utilizing analytics to make data-informed decisions about organizational interventions.

Introduction to Human Resource Management 10116107

Introduces students to the field of human resource management and explores its role in supporting employees and business success. Students will engage with real-world HR scenarios, discover career paths, and gain foundational knowledge in HR functions. Designed to excite and inspire, this course provides a preview of what students will explore in depth throughout the Human Resource Management program.

Employee Relations 10116104

Examines the role HR plays in responding to employees’ need for safe, secure, rewarding workplace. Learners will evaluate risk management and worker protection strategies, identify employee rights and responsibilities and analyze labor relations through a series of situational and reflective assessments.

Human Resource Capstone 10116106

Provides students with the opportunity to synthesize and apply knowledge gained throughout the Human Resources program. Students develop an integrated HR strategy and demonstrate competency across workforce planning, talent development, total rewards, employment law, and employee relations. Through a final project and reflective work, students evaluate the effectiveness of HR strategies and prepare for transition into the workforce.

ECE: Field Experience 3 10307190

This 3-credit advanced field experience course focuses on supporting young childrens development birth to age 8 through observation, assessment, and implementation of developmentally appropriate teaching strategies.

Calculus 1 10804198

Introduction to differential and integral calculus and plane analytic geometry; Limits, derivatives, and graphs of algebraic, trigonometric, exponential, and logarithmic functions; antiderivatives, the definite integral, and the fundamental theorem of calculus, with applications.

Calculus 2 10804199

Develop an understanding of various techniques for evaluating definite and indefinite integrals. Apply integration to solve problems involving area, volume, work and force, moments and center of mass. Explore improper integrals, sequences and series, power series, and Taylor’s formula.

ECE: Guiding Child Behavior 10307188

This 3-credit course examines positive strategies to guide childrens behavior in the early childhood education setting for children from birth to 8 years of age. This course meets the requirements of the Wisconsin Pyramid Model training.

Sanitation For Food Service Operations 10316100

Development of skills to follow sanitation and hygiene provisions in state codes. Focuses on the challenges to food safety, developing a food safety system, Hazard Analysis Critical Control Point, working in a safe environment and maintaining sanitary facilities and equipment.

Social Media Analytics And Seo 10104204

Explores the financial impacts, consumer behaviors and trends as a result of digital marketing efforts in order to increase profits and make informed, strategic business decisions. The learner will explore the most effective strategies for evaluating captured data that determines consumer insights. The learner defines and answer the key questions that influence online corporate campaigns, their impact on return on investment and other business decisions. The learner examines social media and digital marketing analytics tools and discovers how to monitor feeds to find out what consumers or influencers are saying about your brand. The course analyzes todays most popular and industry used technologies. 

Social Media Campaigns 1 10104125

Explores the history and development of social media sites, along with emerging social media trends.  The learner sets up and measures the elements of a social media campaign.  The learner explores best practices for content creation, building a shoppable site, advertising, consumer engagement, and increased follower trust throughout a variety of relevant social media sites for business.

Social Media Campaigns 2 10104202

Develops content to maximize the social media impact by learning how to consistently post content that attracts a growing following of consumers. The learner defines a targeted audience, incorporates tactics to engage an existing audience, develops a strategy to increase followers and creates a social media marketing plan.

Marketing Presentations 10104184

Explores listening and speaking skills to enhance and improve business communication.  Learners create and deliver a business meeting with complete agenda and meeting notes.  The learner prepares outlines to deliver short presentations about best speaking tips, a product demonstration, and a final marketing presentation that incorporates presentation aids and technologies.

Retailing And Merchandising Principles 10104208

Explores the retail environment and the increased demand for skills and education in employees. To succeed in retailing, current and future retailers must be able to adapt to a constantly changing environment. Consumers are expecting full service and the consumer "experience" -not mere product purchase transactions. In this course, we will explore the foundation and basic functions of retailing to assist you in becoming a more knowledgeable and effective member of a retail operation. This course provides the opportunity for you to develop the skills, processes and practical experiences to manage, plan, buy, price and merchandise products within a retail business.

Customer Relationship Management (CRM) 10104207

Explores Customer Relationship Management (CRM) as a strategic business practice that recognizes customers as the core of the business.  The learner examines the benefits of a CRM strategy in B2B and B2C settings and develops a strategic CRM business plan.

Mobile Marketing 10104203

Explore the pros and cons of the iPhone, Android, iPad, Kindle, Nook and other mobile devices, platforms and apps and learn the best practices for marketing each to consumers. The learner will review mobile analytics and market considerations for developing an app. The course presents strategies to effectively integrate mobile advertising, promotional strategies for driving traffic and sales based on business goals. The learner will understand how marketing an app and creating an ad fits into a mobile marketing campaign and ways to analyze results for optimal ROI.

Principles Of Sales 10104154

Examines a blend of fundamentals and new practices to prepare the salesperson to build quality partnerships by creating customer value. The learner explores how todays salespeople need to live by a new set of selling principles and how they can incorporate relationship selling strategies into their sales presentations. The learner examines how to build partnerships with customers and add value to their businesses.

Personal Branding & Portfolio 10104151

Explores career opportunities through research and job shadowing in a marketing related job.  The learner develops answers to interview questions, a resume and cover letter, and a mock interview experience. The learner completes their marketing portfolio.

Market Research 10104175

Examines the strategic market research process and the steps necessary to complete a research plan.  The learner creates a complete marketing research project from start to finish, along with reporting the final results.  The learner will explore: market needs, researching secondary data, primary data collection and data analysis.

Marketing Services And Customer Experience 10104129

Explores best practices to strengthen relationships with customers, understand the importance of managing customer expectations, the financial impact of customer service on corporate performance, and how to satisfy the customer's needs and wants through interaction with the customer. The learner maps the customer journey and builds a customer service strategic plan for a business.

Integrated Marketing Communications 10104128

Explores the latest marketing communication practices, known as integrated marketing communications(IMC), including an overview of major media such as broadcast, print, direct, digital, public relations, and promotions. The learner will create an IMC project using the latest IMC concepts.

Introduction To Marketing Program 10104150

Explores the basic foundations of marketing, including the 4Ps of marketing, along with traditional and digital marketing tactics. The learner is introduced to and creates the marketing or digital marketing program exit assessment portfolio. The learner explores a historical timeline of marketing, is introduced to global marketing ethics, and examines contemporary marketing and digital marketing careers.

Introduction To Six Sigma 10623173

Analyzes each step in the DMAIC process (Define, Measure, Analyze, Improve, and Control). Learners completing this course will gain a fundamental understanding of the principles of six sigma and will be able to apply them in a work setting.

Workers Compensation 10449101

Examines workers' compensation laws along with the resolving of disputes. The learner will also explore the monetary costs of the program and distinguish fraud in the system.

Fundamentals Of Industrial Hygiene 10506104

Introduces the concept of anticipating, recognizing, evaluating, and controlling workplace hazards. The learner will explore the pathways and routes of exposure and focus on fundamental concepts of Industrial Hygiene in the manufacturing setting. Also, the learner will be exposed to tools and resources to use to develop plans to minimize or eliminate hazards in the workplace as a safety professional.

Environmental Management Systems 10506100

Examines environmental management principles, systems, and supporting techniques to initiate and/or improve an organization's environmental management system. From this base knowledge, the learner can coordinate environmental policies and objectives in an orderly, consistent manner into existing functional areas such as operation, finance, quality and occupational health and safety.

Lean Manufacturing Fundamentals 10623147

Analyzes the eight wastes of manufacturing. The learner will then explore concepts such as 5S, Total Productive Maintenance, Kanban, Value Stream Mapping. The learner will be given activities to implement concepts in their work setting.

OSHA Workplace Safety Training Strategies 10449121

Develops the skills necessary to deliver effective training to your employees. This course will explore the importance of proper training and the ethical considerations for the trainer. Included in the curriculum is a focus on OSHA general industry standards and development of a training program for the different topics. The learner will get the opportunity to design and prepare a training session, and also get the opportunity to practice a live training presentation. Learners in this course will also receive an OSHA 10 Hour General Industry Certification card.

Statistical Process Control 10623112

Explores elements of statistical process control with methods of securing and maintaining desired quality levels. Application of basic principles of statistics is presented as well as sampling techniques and variance analysis. The learner will also explore software that is used in manufacturing operations to provide a more efficient process in analyzing results.

Workplace Ergonomics 10623125

Examines the history of ergonomics along with the human factor when developing processes in the workplace. The learner will analyze lifting operations and office ergonomics.

Operations Management In Manufacturing 10623205

Examines the practices and procedures that businesses utilize to manage their systems to ensure the highest level value to their customers.  Operations management focuses on the managing of materials, processes, and labor to ensure efficiency and productivity in adding value and creating profit.  This course will explore the concepts of value, performance metrics, competitive advantage, benefits of technology, forecasting, capacity, utilization of resources, and logistics.