A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths; they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hopes of preserving relationships only to sacrifice results. Crucial Conversations gives people the skills to step into disagreement – rather than over or around it – and turn disagreement into dialogue for improved relationships and results. Material covered in this workshop will include: • Getting Unstuck and Master my Stories I • Master My Stories II and Start with Heart • State my Path and Make it Safe • Learn to Look and Seek Mutual Purpose • Explore Others’ Paths and Move to Action