Design Thinking is an iterative process that is used to understand customers, challenge assumptions, redefine problems and create innovative solutions to prototype and test. Involving five phases—Empathize, Define, Ideate, Prototype and Test—it is most useful to tackle problems that are ill-defined or unknown.

During this workshop you will learn to apply the Design Thinking Process to design/re-design products, services, systems or experiences to innovate and create solutions that are tailor-made to suit your customers' needs. This will be an in person workshop with hands-on examples and activities.


  • Learn techniques to gain insight to the social, emotional, and physical needs of your customer
  • Use tools to turn customer needs in to human-centered solutions
  • Apply the ideation process to quickly generate and test new ideas
  • Assess the risk of potential solutions through rapid prototype feedback and testing


$99 - 7 CEUs

Meet The Instructor

Kim ReedKimberly is a dedicated professional with a passion for fostering excellence and innovation throughout her career. Her commitment to guiding individuals, whether students navigating complex subjects or business leaders seeking creative solutions, has been a defining feature of her professional journey. With a focus on design thinking, Kimberly has played a pivotal role in several initiatives through her position as an NTC faculty in the Business Technology program. As the facilitator of NTC's Learning Innovation Team, she was dedicated to devising strategies that fostered innovation at NTC, optimizing the utilization of technology, enhancing connectivity for rural students, incorporating mobile device usage, and implementing green technology. 

Kimberly holds a Bacher of Arts degree in Economics and Business Administration from Eastern Illinois University, a Master of Business Administration in Marketing from Lewis University and is a certified Practitioner Enterprise Design Thinking IBM. Kimberly's multifaceted experience reflects her unwavering commitment to instilling a culture of excellence and innovation.

Cancellation Policy

An attendee must notify NTC of a cancellation prior to the beginning of the event in order to have fees removed or a refund issued. Attendees who do not attend without notifying Continuing Education will be responsible for payment of all course fees and will not be eligible for a refund.