Join us for the 2026 Administrative Professionals Conference - Unstoppable Potential: Elevate Your Mindset. Elevate Your Impact., a professional development experience designed to inspire growth, strengthen workplace effectiveness, and empower professionals to reach their full potential.
Through engaging keynote and breakout sessions, participants will explore strategies for personal and professional success, enhance communication and collaboration skills, build confidence in navigating workplace challenges, and discover innovative tools to improve productivity and efficiency.
Whether you are looking to strengthen your leadership abilities, deepen your connections with others, develop practical workplace skills, or prepare for the future of work, this conference offers valuable insights and actionable takeaways to help you thrive in today's evolving professional environment.
Invest in yourself, connect with peers, and unlock the potential within you to make a greater impact every day.
Agenda
| Time | Session |
|---|---|
| 7:30 a.m. – 8:30 a.m. | Registration & Networking |
| 8:30 a.m. – 9:30 a.m. | Keynote: Unstoppable Mindset: Unlock Your Potential and SHINE, Lisa Schaefer |
| 9:45 a.m. – 11:45 a.m. | Elevate Your Role Through Emotional Intelligence, Angie Servi *Session includes "Emotional Intelligence 2.0" by Dr. Travis Bradberry and EQ Assessment |
| 11:45 a.m. – 12:15 p.m. | Lunch (Make Your Own Taco Bar) |
| 12:15 p.m. – 12:30 p.m. | IAAP Presentation |
| 12:30 p.m. – 1:30 p.m. | Confidence Under Pressure: Safety and De-Escalation, Bob Wilcox |
| 1:30 p.m. – 1:45 p.m. | Break |
| 1:45 p.m. – 3:45 p.m. | Level Up With AI: Tools to Building Efficiencies, Reggie Smith & Dianne Carroll |
| 3:45 p.m. – 4:00 p.m. | Wrap Up |
Registration
| Attendee Type | Cost |
|---|---|
| Students | $35 |
| IAAP Member | $59 |
| Non-IAAP Member | $79 |
*Registration includes session materials, lunch, and Emotional Intelligence 2.0 book and assessment.
Session Descriptions
Unstoppable Mindset: Unlock Your Potential and SHINE
What if the biggest thing holding you back...isn't your workload, your schedule, or the challenges around you—but the story you're telling yourself?
Every day, administrative professionals wear countless hats. You're the problem solver, relationship builder, organizer, communicator, and calm in the chaos. It's time to invest in YOU.
Join nationally recognized speaker Lisa Schaefer for a high-energy, interactive experience that will challenge you to think bigger, lead with confidence, and develop the mindset needed to thrive in today's fast-paced workplace. Through engaging stories, practical strategies, and fun, hands-on activities, you'll discover how to quiet self-doubt, embrace change, build resilience, and unlock your greatest potential.
You'll leave inspired, re-energized, and ready to take massive action—with simple tools you can use immediately to reduce stress, strengthen your confidence, communicate with greater influence, and bring your best self to work and life.
Because when your mindset changes…everything changes.
Elevate Your Role Through Emotional Intelligence
Emotional Intelligence (EQ) is a critical skill for effective communication, leadership, and workplace success. In this interactive session, participants will explore the four components of EQ—self-awareness, self-management, social awareness, and relationship management—and learn practical strategies they can apply immediately.
Participants will begin by taking an EQ assessment, reviewing their results, and identifying personal strengths and growth opportunities. Through reflection activities, partner discussions, and group exercises, they will practice recognizing emotions, managing reactions, listening with intention, and navigating workplace conversations more effectively.
The session concludes with an action-planning activity designed to help participants translate EQ concepts into meaningful habits and workplace behaviors.
Confidence Under Pressure: Safety and De-Escalation
This course equips administrative professionals with practical skills to recognize and respond to tense or escalating situations in everyday workplace interactions. Participants will learn to identify early warning signs, understand the stages of escalation, and recognize when someone may be experiencing a mental health crisis.
The course introduces simple, effective de-escalation techniques, including calm communication, maintaining a non-threatening presence, and using appropriate tone and body language to reduce tension. It also highlights the importance of situational awareness, helping participants stay attentive to their surroundings and respond thoughtfully in both routine and high-stress situations.
By the end of the course, participants will feel more confident in safely managing difficult interactions with professionalism, empathy, and awareness.
Level Up With AI: Tools to Building Efficiencies
Coming Soon