Designed for small business owners, general managers, and operations leads, this practical session empowers non-technical professionals to integrate AI tools that save time, reduce costs, and enhance customer service. Participants will receive a clear overview of accessible, budget-friendly AI solutions and learn to build a live AI agent tailored to customer support or back-office functions. With guided instruction on Microsoft Copilot and other plug-and-play platforms, attendees will leave with an operational AI tool, insights into immediate ROI, and the confidence to apply AI across daily business processes. Participants should bring a laptop, sample business documents or workflows, and access to their Microsoft or Google workspace.