Student Grievance and Complaint Process
NTC strives to provide an environment where students can be successful in pursuing their academic goals. The college welcomes comments and concerns.
Improvement Through Feedback
The online customer comment and quality improvement form is posted on the NTC Website. Feedback is routed to the appropriate Executive Leadership Team (ELT) member for follow up.
Guests are invited to provide feedback on cards located throughout the Student Services area.
If students would prefer to speak to someone in person, they are directed to contact their academic advisor.
Students are encouraged to communicate directly with staff and faculty regarding their concerns. Often, these concerns can be resolved informally.
Formal Grievance Process
A grievance is a complaint by a student against a policy or practice of the College or College staff that is considered improper or unfair, or where there has been deviation from or a misinterpretation/misapplication of a practice or policy. A student wishing to pursue a grievance must take the following steps to try to resolve the grievance prior to filling out an official complaint form (i.e. Academic Appeal or Behavior (Sanction) Appeal Form). Complaint forms are acknowledged within two calendar days, preferably within 24 hours.
- Individuals are encouraged to first try and resolve the matter with the appropriate NTC staff member.
- If resolution is not achieved between the individual and the NTC staff member, the individual may contact the staff member’s immediate supervisor to resolve the grievance.
- If resolution is not achieved at the supervisory level, the individual may bring the concern to the designated ELT Leader to resolve the grievance.
- If resolution is not achieved at this point, the individual may file a complaint using the appropriate complaint form.
ELT level academic and Student Behavior Appeals are managed by an ELT member who does not supervise the area in question.
Procedure for Resolving Discrimination and Harassment Complaints
Because discrimination and harassment, a form of discrimination, are illegal practices, and because these actions can cause serious harm to the productivity, efficiency, and stability of all activities taking place at, or sponsored by, Northcentral Technical College, the District will take specific steps to investigate and eliminate discrimination and harassment. Complaints may be reported either formally or informally.