Administrative Professional Customer Service 12 Credit Certificate
Program Description
The Administrative Professional Customer Service Certificate prepares learners to perform entry-level office activities required of office support staff. This program emphasizes computer software, keyboarding, customer service and interpersonal skills.
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Approximate Program Cost
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Outcomes
Graduates will be able to…
- Organize, integrate and manage electronic mail, calendars, tasks, contacts, documents and scheduling
- Develop touch keyboarding skills
- Model professionalism in the workplace
- Maintain internal and external relationships
- Perform routine administrative procedures
- Apply technology skills to business and administrative tasks
- Demonstrate effective workplace communications
- Use the three basic components of Microsoft Office including Word, Excel and PowerPoint
Careers
Some of the potential careers graduates can pursue are:
- Receptionist
- Administrative Assistant
- Office Clerk
- Data Entry
- Order Processor
- Customer Service Representative
Courses
The Administrative Professional Customer Service Certificate is a 12 Credit program. The following is a typical semester breakdown of the courses within the program.
* College 101 (10-890-165) is not part of the program credit requirements but is a College Requirement for graduation that must be passed with a “C” or better.
Credit for Prior Learning Available
View All Detailed Course InformationAdmissions Process
Our application process takes just a few minutes to complete, but we want to make sure you have the things you’ll need on hand to complete the application. We’re here to help if you have any questions while submitting your application.
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The application can be submitted online and takes just a few minutes to complete. There is no fee to apply.
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We’ll review your application and let you know if we need anything else. If you’re all set, your acceptance letter will be mailed to you.