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Administrative Professional Customer Service

13 Credit Certificate

The Administrative Professional Customer Service Certificate prepares learners to perform entry-level office activities required of office support staff. This program emphasizes computer software, keyboarding, customer service and interpersonal skills.

Found in These Career Fields:

Business Management and Administration

Approximate Program Cost

$2,257
Tuition & Fees: $2,098
Books & Supplies: $159

Financial Aid

Not Available
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Detailed Program Information

Take a deeper dive into the details of this program. This section offers information to help you evaluate whether the program fits your goals, interests, and timeline. Use it as a tool to guide your decision-making process.

Outcomes

Graduates will be able to…

  • Organize, integrate and manage electronic mail, calendars, tasks, contacts, documents and scheduling
  • Develop touch keyboarding skills
  • Model professionalism in the workplace
  • Maintain internal and external relationships
  • Perform routine administrative procedures
  • Apply technology skills to business and administrative tasks
  • Demonstrate effective workplace communications
  • Use the three basic components of Microsoft Office including Word, Excel and PowerPoint

Careers

Some of the potential careers graduates can pursue are:

  • Receptionist
  • Administrative Assistant
  • Office Clerk
  • Data Entry
  • Order Processor
  • Customer Service Representative

Courses

The Administrative Professional Customer Service Certificate is a 13 Credit program. The following is a typical semester breakdown of the courses within the program.

Credit for Prior Learning Available

Principles of Customer Service 1.00
Powerpoint Level 1 1.00
Computer Keyboarding 1.00
Electronic Business Communications 3.00
Microsoft Outlook 1.00
Business Proofreading & Editing 3.00
Word Level 1 1.00
Excel Level 1 1.00
Professional Development 1.00
View All Detailed Course Information

Admissions Process

Our application process takes just a few minutes to complete, but we want to make sure you have the things you’ll need on hand to complete the application. We’re here to help if you have any questions while submitting your application.

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The application can be submitted online and takes just a few minutes to complete. There is no fee to apply.

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What’s Next?

We’ll review your application and let you know if we need anything else. If you’re all set, your acceptance letter will be emailed to you.