menu search Slice

Administrative Professional Customer Service

12 Credit Certificate

The Administrative Professional Customer Service Certificate prepares learners to perform entry-level office activities required of office support staff. This program emphasizes computer software, keyboarding, customer service and interpersonal skills.

Found in These Career Fields:

Business Management and Administration

Approximate Program Cost

$2,091
Tuition: $1877 , Books: $214

Financial Aid

Not Available
An aerial view of NTC's Wausau Campus main entrance on a sunny summer day. Trees and greenery frame the spacious side walks that lead up to the light-brown brick building.

Take a Look Around

Explore our campuses to get an idea of what it’s like to be a student at NTC.

Explore Virtually Schedule a Tour
Get Started

The application takes just a few minutes to complete.

Outcomes

Graduates will be able to…

  • Organize, integrate and manage electronic mail, calendars, tasks, contacts, documents and scheduling
  • Develop touch keyboarding skills
  • Model professionalism in the workplace
  • Maintain internal and external relationships
  • Perform routine administrative procedures
  • Apply technology skills to business and administrative tasks
  • Demonstrate effective workplace communications
  • Use the three basic components of Microsoft Office including Word, Excel and PowerPoint

Careers

Some of the potential careers graduates can pursue are:

  • Receptionist
  • Administrative Assistant
  • Office Clerk
  • Data Entry
  • Order Processor
  • Customer Service Representative

Courses

The Administrative Professional Customer Service Certificate is a 12 Credit program. The following is a typical semester breakdown of the courses within the program.

POWERPOINT LEVEL 1 1.00
EXCEL LEVEL 1 1.00
WORD LEVEL 1 1.00
BUSINESS PROOFREADING & EDITING 3.00
MICROSOFT OUTLOOK 1.00
PROFESSIONAL DEVELOPMENT 1.00
ELECTRONIC BUSINESS COMMUNICATIONS 3.00
COMPUTER KEYBOARDING 1.00

Credit for Prior Learning Available

View All Detailed Course Information

Admissions Process

Our application process takes just a few minutes to complete, but we want to make sure you have the things you’ll need on hand to complete the application. We’re here to help if you have any questions while submitting your application.

Fill out our application

The application can be submitted online and takes just a few minutes to complete. There is no fee to apply.

Apply Now

What’s Next?

We’ll review your application and let you know if we need anything else. If you’re all set, your acceptance letter will be emailed to you.