Crucial Conversations® for Mastering Dialogue teaches nine powerful skill sets grounded in decades of social science research. Learn how to strengthen relationships, keep your cool, and create a safe environment in crucial moments. This course helps learners develop these vital skills through instruction, application, practice, group discussion, and self-reflection—not just theory—for lasting improvement.
Explores skills that are essential for business professionals to succeed in a variety of organizational environments. Learners develop skills related to time management, goal setting, delegation, stress management, assertive communication, emotional intelligence, and training and development.
This module combines two essential leadership skills: thinking strategically and communicating with clarity. Students will learn to distinguish strategy from tactics and planning, apply a framework for strategic thinking, and effectively articulate a compelling vision. Topics include defining long-term goals, engaging stakeholders, fostering dialogue, and communicating confidently, even in crisis situations.
This clinical experience applies nursing concepts and therapeutic nursing interventions to groups of patients across the lifespan. It also provides an introduction to leadership, management, and team building.
In Leading Change and Diversity, learners apply the skills and tools necessary to implement and maintain a diverse work environment which understands and values the change process. Each learner will: demonstrate change management strategies, assess the current extent of diversity in the workplace, evaluate the effect of perceptions, attitudes, biases, prejudice, stereotypes and organizational culture on diversity, recognize barriers and take corrective measures, implement diversity management strategies and measure and celebrate success.
Learners apply the skills and tools necessary to fulfill a leadership role in the workplace. Each learner will: evaluate leadership skills, demonstrate leadership effectiveness, meet organizational requirements, carry out individual and group motivation strategies, implement mission, vision and goal setting, display ethical behavior, establish a personal leadership style, practice situational leadership, understand the impacts of power, facilitating employee development, coaching, managing change and effective conflict resolution.
In Lean Organizations, learners apply the skills and tools necessary to enhance company performance and profitability by identifying and eliminating waste throughout all business processes. Lean is a work smarter, not harder, approach that allows an organization to produce more while utilizing fewer resources. Many traditional approaches to business processes require excessive inventory, repetitive tasks, wasted materials, scrap and rework and misappropriated human and other resources. Each learner will: identify and practice Lean Solutions by completing learning plans that cover Lean Operations, Value-stream Mapping, 8 Wastes, 5S Workplace Organization, Set-up Reduction, Cellular Flow Design, Lean Culture Development, Value Chain Management, Kanban Systems and Total Productive Maintenance.
Gain knowledge and develop the expertise necessary to apply the tools needed to perform essential supervisory and managerial functions. Learners will develop the ability to provide timely and constructive feedback, evaluate and improve performance, conduct performance appraisals, conduct employee mentoring, provide workforce training and coaching, communicate effectively and create a motivating environment. Each learner will: demonstrate the application of important management and supervisory roles including planning, organizing, staffing, leading, controlling, analysis, delegation, problem-solving, decision-making, team development, leadership, motivation, training and staff development.
Learners apply the skills and tools necessary to identify, acquire and effectively direct employee abilities to meet workforce and organizational challenges and goals. Each learner will: demonstrate the relevance of the supervisor's role in human resources management, explore the impacts of EEOC, write job descriptions, develop recruitment and selection strategies, conduct job interviews, carry out staff on-boarding and orientations, develop workplace policies and procedures, develop and implement training and development programs, execute performance appraisal and management, provide coaching and effectively utilize compensation and benefit strategies.
In Managing Safety & Risk in Business, learners apply the skills and tools necessary to provide a safe and secure work environment. Each learner will: demonstrate the application of safety awareness, understand federal, state and local compliance, conduct incident investigation and documentation, practice effective human relations techniques, conduct safety orientations, inspections and risk analysis, guard against issues of workplace violence, identify and assist employees with substance abuse issues, identify and correct workplace health hazards, practice first aid, CPR, fire and electrical safety, practice emergency preparedness procedures, act as a liaison with external agencies and design safe facilities.
This course will cover topics related to the delivery of community and mental health care. Specific health needs of individuals, families, and groups will be addressed across the lifespan. Attention will be given to diverse and at-risk populations. Mental health concepts will concentrate on adaptive/maladaptive behaviors and specific mental health disorders. Community resources will be examined in relation to specific types of support offered to racial, ethnic, economically diverse individuals and groups.
This series of sessions will provide learners a foundational understanding of the unique issues faced when managing and operating a non-profit organization. These programs is designed for those who work or wish to work in a non-profit setting, particularly for those in management and leadership roles. These sessions will cover topics such as: Effective Non-Profit Leadership, Non-Profit Operations Management, Human Resources Essentials, Volunteer Engagement, Branding, PR and Marketing, and Fundraising Fundamentals.
This advanced clinical course requires the student to integrate concepts from all previous courses in the management of groups of clients facing complex health alterations. Students will have the opportunity to further develop critical thinking skills using the nursing process in making clinical decisions. Continuity of care through interdisciplinary collaboration is emphasized.
This course focuses on the development of advanced clinical skills across the lifespan. Content includes advanced intravenous skills, blood product administration, chest tube systems, basic electrocardiogram interpretation and nasogastric/feeding tube insertion.
Prepares learners to perform basic nursing skills under the supervision of a nurse for job entry as a nursing assistant or a home health aide (HHA) in health care agencies. Face-to-face and hybrid classroom, campus lab and clinical instruction are offered at various nursing homes and hospitals throughout the district. Students need to submit an application and complete background check.
