Introduces collaborative computing solutions from the user, developer and administrator perspectives. Learners will create a needs assessment, develop a project plan and implement a collaboration solution. Additional topics include workflows, the telecommuting workplace, remote work environments and real-time accessibility.

Apply the skills and tools necessary to facilitate team development and effectiveness, solve complex problems, pinpoint the root cause of conflict, and resolve issues between team members. Each learner will demonstrate the application of the benefits and challenges of teamwork, perform the necessary roles in a team, facilitate the stages of team development, conduct conflict resolution, evaluate potential causes of a problem, develop multiple approaches to problem solving and decision making, exhibit the ability to build consensus and commitment, utilize a systematic approach to defining and solving problems and implement various methods for evaluating results based on established criteria and metrics.

Develops writing skills which include prewriting, drafting, revising and editing. A variety of writing assignments are designed to help the learner analyze audience and purpose, research and organize ideas and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents.

Examines the skills, technologies, methodologies and strategies required to be successful as Business Analyst. Learners will analyze the role of a Business Analyst by exploring and practicing elicitation skills, collaboration techniques, defining stakeholders and project scope, gathering functional and nonfunctional requirements and researching the diverse methods to document and model process specifications. Additional topics to be included are understanding the various tasks, professional strategies, and facilitation methods used by a Business Analyst professional.

Introduces learners to the evolution of business and entrepreneurship. Learners analyze global, ethical and legal environments of business, explore the human side of business and examine the functional approach to information technology, marketing, human resource management, operations management and finance.

Explores the application of business analysis foundational and key concepts. Learners will be able to demonstrate competence in the following business analysis knowledge areas: Business Analysis Planning and Monitoring, Elicitation and Collaboration, and Requirements Life Cycle Management.  Learners will complete tasks and apply approved business analyst techniques to demonstrate competence. Topics include: stakeholder engagement; business analysis governance; business analysis information management; business analysis performance improvements; prepare, conduct and confirm elicitation; communicate business analysis information; managing stakeholder collaboration; trace, maintain and prioritize requirements; and asses and approve requirements.

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Examines the design, prototyping and evaluation of products, services or experiences. Learners will apply design thinking in the design/re-design of products, services or experiences to provide a solutions that are tailor-made to suit your users' needs. Topics include: inspiration, ideation, and implementation.

In Leading Change and Diversity, learners apply the skills and tools necessary to implement and maintain a diverse work environment which understands and values the change process. Each learner will: demonstrate change management strategies, assess the current extent of diversity in the workplace, evaluate the effect of perceptions, attitudes, biases, prejudice, stereotypes and organizational culture on diversity, recognize barriers and take corrective measures, implement diversity management strategies and measure and celebrate success.

Explores the application of business analysis foundational and key concepts. Learners will be able to demonstrate competence in the following business analysis knowledge areas: Strategy Analysis, Requirements Analysis and Design Definition, and Solution Evaluation.  Learners will complete tasks and apply approved business analyst techniques to demonstrate competence. Topics Include: Analyze current state; define future state; assess risks; define change strategy; specific model requirements; verify and validate requirements; define requirements architecture, define design options, analyze potential value and recommend solution; measure solution performance; analyze performance measures; assess solution limitations; assess enterprise limitations; and recommend actions to increase solution value.

In Project Management, learners apply the skills and tools necessary to design, implement and evaluate formal projects. Each learner will: understand the importance and value of managing projects, assume the role of a project manager, develop a project proposal, use relevant project management software, work with project teams, establish the proper sequence of tasks, chart progress, respond to variation and changes, develop a budget, direct resources and manage a project through its life cycle.