Examine the concepts, principles, problems and practices of operations management. Effective management of operations includes: managerial processes, informational systems and technologies that are relevant in goods and service producing organizations such as facility and process design, product design processes, design and capacity planning, supply chain management, quality assurance and customer service management.

Examines the factors that impact the design and management of global supply chains. Learners will examine financial, logistical, cultural, political, and supply risk factors impacting the efficient and effective flow of commerce between countries and regions of the world. Factors that firms take into account when considering whether to procure domestically or globally, including outsourcing and in-sourcing decisions, are analyzed. Strategic decisions involving which production facilities to own and where to locate the facilities are also discussed.

Identify techniques purchasing professionals utilize to effectively evaluate requirements, manage supply, work with vendors and evaluate the quality of goods. Contractual law and ethical issues facing the procurement professional are examined. Identifying and assessing the variables in negotiations, developing sound negotiation planning techniques and gaining an understanding of various strategies and tactics to resolve conflicts, contractual and interpersonal differences are explored. Additionally, learners will develop an understanding of the supplier/buyer relationship and the benefits of high-quality supplier management systems.

Gain an operational knowledge of the principles of demand planning and inventory management. The planning side of operations is examined including master scheduling, requirements planning, capacity management, shop floor control and forecasting. Inventory management involves controlling the flow of materials and information to effectively manage an organization's material resources, minimize costs, and provide high levels of customer service. The course provides practical exercises in effective inventory techniques and concepts culminating in creating an inventory control plan for an organization.