Explores skills that are essential for business professionals to succeed in a variety of organizational environments. Learners develop skills related to time management, goal setting, delegation, stress management, assertive communication, emotional intelligence, and training anddevelopment.

Apply the skills and tools necessary to facilitate team development and effectiveness, solve complex problems, pinpoint the root cause of conflict, and resolve issues between team members. Each learner will demonstrate the application of the benefits and challenges of teamwork, perform the necessary roles in a team, facilitate the stages of team development, conduct conflict resolution, evaluate potential causes of a problem, develop multiple approaches to problem solving and decision making, exhibit the ability to build consensus and commitment, utilize a systematic approach to defining and solving problems and implement various methods for evaluating results based on established criteria and metrics.

Gain knowledge and develop the expertise necessary to apply the tools needed to perform essential supervisory and managerial functions. Learners will develop the ability to provide timely and constructive feedback, evaluate and improve performance, conduct performance appraisals, conduct employee mentoring, provide workforce training and coaching, communicate effectively and create a motivating environment. Each learner will: demonstrate the application of important management and supervisory roles including planning, organizing, staffing, leading, controlling, analysis, delegation, problem-solving, decision-making, team development, leadership, motivation, training and staff development.

Examines proven strategies designed to help learners achieve greater personal, academic, and professional success. Learners will apply personal responsibility thinking and behaviors; self- management, awareness, and motivation strategies; as well as interdependence skills to develop a proactive life plan.