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Program Description

The IT- Computer Support Technician Technical Diploma program prepares learners for an entry-level technical support role. Upon completing this technical diploma program, learners will be qualified to assist users, troubleshoot software and hardware problems and document solutions. The courses will facilitate a high level of understanding of the vital communications skills necessary for conflict management and effective user training as well as provide learners with strong technical foundations. Learners, upon completion, will be qualified to sit for the HDI Customer Support Representative (HDI-CSR) and HDI-Desktop Support Technician (HDI-DST) and the CompTIA A+ Certifications. Potential occupations include: Information Technology Technician, IT Help Desk Technician and Desktop Support Technician.

Approximate Cost

$8,482
Tuition: $7245 , Books: $1237

Starting Salary

$27,900–$41,172
Average, based on the NTC Graduate Outcomes Report

Financial Aid

Available

Available

100% Online

Availability

Courses for this program may be available at a variety of campus locations through multiple modes of delivery if you meet the admission requirements and prerequisites.

100%
at Wausau
100%
at Antigo
100%
at Medford
100%
at Phillips
100%
at Spencer
100%
at Wittenberg
100%
at Online

* Campus and online availability of courses and programs may be subject to change.

Outcomes

Graduates will be able to…

  • Manage operating systems and application software
  • Support information technology hardware
  • Provide basic network support for existing network installations
  • Provide entry level end user support

Careers

Some of the potential careers graduates can pursue are:

  • Desktop Support Technician
  • IT Help Desk Technician
  • Information Technology Technician

Courses

The IT - Computer Support Technician Technical Diploma is a 45 Credit program. The following is a typical semester breakdown of the courses within the program.

First Term

POWERPOINT LEVEL 1 1.00
EXCEL LEVEL 1 1.00
WORD LEVEL 1 1.00
COMPUTER FUNDAMENTALS 1 3.00
COMPUTER FUNDAMENTALS 2 3.00
INTRODUCTION TO COMPUTER SUPPORT 3.00
WRITTEN COMMUNICATION 3.00

Second Term

WORD LEVEL 2 1.00
EXCEL LEVEL 2 1.00
POWERPOINT LEVEL 2 1.00
PRINCIPLES OF INFORMATION SECURITY 2.00
TROUBLESHOOTING 3.00
SUPPORTING EMERGING TECHNOLOGIES 3.00
ORAL/INTERPERSONAL COMMUNICATION 3.00

Third Term

OFFICE LEVEL 3 3.00
WINDOWS SERVER 1 3.00
COLLABORATIVE COMPUTING 3.00
IT CAREER SKILLS 1.00
SERVICE SKILLS 3.00
THINK CRITICALLY & CREATIVELY 3.00

Credit for Prior Learning Available

View All Detailed Course Information

Pathways

Pathways are a series of connected programs that enable you to advance over time to better jobs and higher levels of education and training. By earning one degree, you could also be completing several courses of a related program in a pathway, bringing you one step closer to an advanced degree.

Completing the IT - Computer Support Technician Technical Diploma Earns You:

If you begin with one of the following programs, you will earn significant credit towards this IT - Computer Support Technician Technical Diploma:

  • The Microsoft Office Certificate will provide you with 20% (9 of 45 credits) of the total credits in this IT - Computer Support Technician Technical Diploma

Admissions Process

Our application process takes just a few minutes to complete, but we want to make sure you have the things you’ll need on hand to complete the application. We’re here to help if you have any questions while submitting your application.

Fill out our application

The application can be submitted online and takes just a few minutes to complete. The $30.00 application fee is being waived at this time.

Apply Now

What’s Next?

We’ll review your application and let you know if we need anything else. If you’re all set, your acceptance letter will be mailed to you.