The IT - Computer Support Technician Technical Diploma is a 45 Credit program. The following is a typical semester breakdown of the courses within the program.

POWERPOINT LEVEL 1 (10103241)

1.00

Introduces learners to introductory Microsoft PowerPoint skills including creating a new presentation, adding and formatting slides, navigating a slide show, inserting images and backgrounds, and adding transitions and animations.

NTC Assessments Offered:
Industry Credentials Accepted:
  • Microsoft Office Specialist - Office Powerpoint 2016

EXCEL LEVEL1 (10103242)

1.00

Introduces learners to introductory topics using Microsoft Excel using real-world activities. Learner topics include entering, editing, and formatting entries; selecting cells and ranges, and creating and modifying basic formulas.

NTC Assessments Offered:
Industry Credentials Accepted:
  • Microsoft Office Specialist - Office Excel 2016

WORD LEVEL 1 (10103243)

1.00

Introduces learners to basic concepts using the Microsoft Word application through hands-on learning activities. Learners develop foundational skills by applying concepts explored to create business letters, brochures, resumes, newsletters and more.

NTC Assessments Offered:
Industry Credentials Accepted:
  • Microsoft Office Specialist - Office Word 2016

COMPUTER FUNDAMENTALS 1 (10154100)

3.00

Introduces learner to terms, concepts and functions of personal computers. Demonstrate knowledge of proper function and use of computer internal and external components, system configuration, data backup and peripherals. Helps learner prepare for CompTIA's A+ Certification exams.

Industry Credentials Accepted:
  • CompTIA® A+ 220-801 Certification
  • CompTIA® A+ 220-901 Certification

COMPUTER FUNDAMENTALS 2 (10154102)

3.00

Learn advanced PC operating system structure, features and use. Explore in depth hard drive management, file sharing and command line. Helps learner prepare for CompTIA's A+ Certification exams.

Industry Credentials Accepted:
  • CompTIA® A+ 220-802 Certification
  • CompTIA® A+ 220-902 Certification

INTRODUCTION TO COMPUTER SUPPORT (10154104)

3.00

Introduces learners to the field of user support professionals. Learning will focus on providing quality customer support, problem solving while exploring software quality assurance, information technology project development methodologies and strategies for keeping current in an ever changing field

Industry Credentials Accepted:
  • HDI® Customer Service Representative Certification
  • HDI® Support Center Analyst Certification
  • HDI® Desktop Support Technician Certification
  • HDI® Technical Support Professional Certification
  • HDI® Support Center Team Lead Certification
  • HDI® Support Center Manager Certification
  • HDI®Desktop Support Manager Certification
  • CompTIA® A+ Certification

WRITTEN COMMUNICATION (10801195)

3.00

Develops writing skills which include prewriting, drafting, revising and editing. A variety of writing assignments are designed to help the learner analyze audience and purpose, research and organize ideas and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents.

NTC Assessments Offered:
National Exams Accepted:
  • CLEP® College Composition
  • AP English Language & Composition

WORD LEVEL 2 (10103246)

1.00

Introduces learners to intermediate level skills that build on the basics to expand Word skills as they learn special text effects, mail merging and tools essential to long documents.

EXCEL LEVEL 2 (10103247)

1.00

Expands the basic Excel skills with advanced formatting features and utilization of functions. Formatting topics include: themes, cells styles, custom page setup and more. Function topics include: date, time, IF criteria, lookup functions, troubleshooting formulas and more.

POWERPOINT LEVEL 2 (10103248)

1.00

Introduces intermediate level of PowerPoint which will expand a learner's skill-set by incorporating SmartArt, charts, and tables into presentations as well as preparing a presentation for final delivery.

PRINCIPLES OF INFORMATION SECURITY (10150114)

2.00

Discover the various technical and administrative aspects of information security and assurance. This course provides the foundation for understanding the key issues associated with protecting information assets, determining the levels of protection and response to security incidents and designing a consistent, reasonable information security system, with appropriate intrusion detection and reporting features.

NTC Assessments Offered:
Industry Credentials Accepted:
  • CompTIA® Security+ Certification

TROUBLESHOOTING (10154151)

3.00

Develop hardware and software troubleshooting skills by solving computer-related problems. Learner will use textual and online resources, document successful solutions and add them to a personal knowledge base.

SUPPORTING EMERGING TECHNOLOGIES (10154165)

3.00

Investigates new and future hardware and software advancements and trends. Learners research, explore and evaluate new and emerging technologies for implementation and support. Topics may include new releases of operating systems, updated and new computer hardware and technology devices

ORAL/INTERPERSONAL COMMUNICATION (10801196)

3.00

Focuses upon developing speaking, verbal and nonverbal communication and listening skills through individual presentations, group activities and other projects.

NTC Assessments Offered:

OFFICE LEVEL 3 (10103245)

3.00

Further enhances student’s proficiency using in-depth skills enabling students to maximize the features and uses of Word, Excel and PowerPoint as they learn about sharing, securing and integrating Word, Excel and PowerPoint and the web.

WINDOWS SERVER 1 (10150121)

3.00

Provides the student with a thorough grounding in Windows® Server®. Once the student completes the competencies for this class, they will be able to install, configure and administer a Microsoft® Windows® Server operating system. This course will place the student on the correct track in becoming a Microsoft Certified Solutions Associate (MCSA).

Industry Credentials Accepted:
  • Microsoft® 70-410 Certification
  • CompTIA® Server+ Certification

COLLABORATIVE COMPUTING (10152371)

3.00

Introduces collaborative computing solutions from the user, developer and administrator perspectives. Learners will create a needs assessment, develop a project plan and implement a collaboration solution. Additional topics include workflows, the telecommuting workplace, remote work environments and real-time accessibility.

NTC Assessments Offered:

IT CAREER SKILLS (10152398)

1.00

Surveys the skills required to succeed in the IT job market. Learners will write IT-targeted resumes/cover letters, complete IT job applications, perform IT job searches, participate in IT mock interviews, self-market using social media, create a portfolio and network with IT professionals. Additional topics include creating a targeted cover letter/resume and IT interview preparation.

NTC Assessments Offered:

SERVICE SKILLS (10154111)

3.00

Applies the elements of high customer satisfaction in a real life setting. Learners analyze the "soft skills" and self-management skills needed in a computer support setting. Learners will learn to provide effective customer service and support in a technical environment.

Industry Credentials Accepted:
  • HDI® Customer Service Representative Certification
  • HDI® Support Center Analyst Certification
  • HDI® Desktop Support Technician Certification
  • HDI® Technical Support Professional Certification
  • HDI® Support Center Team Lead Certification
  • HDI® Support Center Manager Certification
  • HDI® Desktop Support Manager Certification

THINK CRITICALLY & CREATIVELY (10809103)

3.00

This course provides instruction on the vital, realistic and practical methods of thinking which are in high demand in all occupations of substance today. Decision making, problem solving, detailed analysis of ideas, troubleshooting, argumentation, persuasion, creativity, setting goals and objectives and more are considered in depth as the student applies specific thinking strategies and tools to situations in a wide variety of workplace, personal, academic and cultural situations. Classroom instruction is demonstration, discussion, project and teamwork based. Assignments range from the short and simple to the detailed and complex. Reality and practicality are the focuses all through the course. These skills are in high demand by employers. Having this course in your background can significantly enhance your appeal as an employee. It certainly will make you a more adept and confident person.

NTC Assessments Offered:

Test-Out Option Term Definitions

Test

An exam that is scored by faculty or staff in NTC’s Testing Center.

Skill Demonstration

A performance of your expertise that is evaluated by faculty.

Combination: Test & Skill Demonstration

A combination of both a test and a skill demonstration.

Portfolio

A collection and explanation of your past learning through work or life experience.

Have Questions?

If you have further questions regarding our Credit for Prior Learning options, please contact Student Records at studentrecords@ntc.edu or 715.803.1023.