Examines proven strategies designed to help learners achieve greater personal, academic, and professional success. Learners will apply personal responsibility thinking and behaviors; self- management, awareness, and motivation strategies; as well as interdependence skills to develop a proactive life plan.

Introduces learners to the field of IT technical support. Learners will further explore degree and career paths and assess their preparedness for success in the highly technical field of IT Technical Support.

Introduces the fundamental knowledge and practical skills needed to succeed in IT – no prior knowledge required. Understand the basics of computer hardware and software, including mobile devices, operating systems, virtualization, and cloud computing. Learn the art of troubleshooting and explore advanced concepts such as networking, security, and the responsibilities of an IT professional.

Introduces learners to the basic concepts of using Microsoft Excel with hands-on, project based activities. Learners will develop foundational skills by applying concepts explored to effectively utilize the functions and features of Microsoft Excel including creating worksheets, entering/editing data, selecting cells/ranges, creating basic charts, formatting entries and creating/modifying basic formulas.

Introduces learners to the basic concepts of using Microsoft Word with hands-on, project based activities. Learners will develop foundational skills by applying concepts explored to start Word, create a new document, create business letters, flyers, brochures, research papers, resumes, work with SmartArt, apply basic formatting and more.

Discover the various technical and administrative aspects of information security and assurance. This course provides the foundation for understanding the key issues associated with protecting information assets, determining the levels of protection and response to security incidents and designing a consistent, reasonable information security system, with appropriate intrusion detection and reporting features.

Examines both the practical and conceptual skills that build the foundation for understanding basic networking, including: introduction to the OSI and TCP/IP models; gain familiarity with the various network devices and network addressing schemes; and discover the types of media used to carry data across the network. By the end of this course, the learner will be able to build simple LANs, perform basic configurations for routers and switches and implement IP addressing schemes.

Develops writing skills which include prewriting, drafting, revising and editing. A variety of writing assignments are designed to help the learner analyze audience and purpose, research and organize ideas and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents.

Provides the student with a thorough grounding in Windows® Server®. Once the student completes the competencies for this class, they will be able to install, configure and administer a Microsoft® Windows® Server operating system. This course will place the student on the correct track in becoming a Microsoft Certified Solutions Associate (MCSA).

Introduces the fundamentals of Linux and prepares students for the Linux Professional Institute Linux Essentials Certificate. Students will explore open-source software concepts, Linux system components, and essential command-line skills. Topics include file management, system security, user and group permissions, backups and archives, and basic shell scripting for automation.

Examines switching, routing, and wireless essentials including the architecture, components, and operations of routers and switches in small networks. Learners analyze wireless local area networks (WLAN) and security concepts. Learners apply configuration and troubleshooting techniques on routers and switches for advanced functionality using security best practices. Learners resolve common issues with protocols in both IPv4 and IPv6 networks.

Develop hardware and software troubleshooting skills by solving computer-related problems. Learner will use textual and online resources, document successful solutions and add them to a personal knowledge base.

Investigates new and future hardware and software advancements and trends. Learners research, explore and evaluate new and emerging technologies for implementation and support. Topics may include new releases of operating systems, updated and new computer hardware and technology devices

Focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation, group activity, and other projects. The study of self, conflict, and cultural contexts will be explored, as well as their impact on communication.

Provides a comprehensive guide to mastering Windows desktop administration, from installation to advanced configuration. Designed for IT professionals, system administrators, and power users, the course blends foundational knowledge with hands-on practices to ensure proficiency in managing and securing Windows desktop environments.

Examines the process and procedures for in a virtual environment, including installation, deployment, and managing virtual environments, vm components and vm resources.

Introduces learners to the practical use of AI agents for streamlining and automating everyday tasks. Whether you’re a professional seeking to boost productivity, a student exploring AI applications, or a business user looking to save time on repetitive work, this course provides a hands-on pathway to understanding and applying AI automation.

Examines the ethical, legal, and societal implications of artificial intelligence (AI). Students will explore issues such as bias in algorithms, data privacy, and the broader impact of AI on employment and social structures and will utilize frameworks for ethical AI development and deployment, emphasizing responsible data-driven decision making.

Equips learners with the skills to communicate effectively and professionally in today’s digital workplace using the most common business communication platforms. With a focus on Microsoft Teams, Zoom, Outlook, and other widely used applications, the course explores strategies for clear, collaborative, and efficient communication across various professional contexts.

Surveys the skills required to succeed in the IT job market. Learners will write IT-targeted resumes/cover letters, complete IT job applications, perform IT job searches, participate in IT mock interviews, self-market using social media, create a portfolio and network with IT professionals. Additional topics include creating a targeted cover letter/resume and IT interview preparation.

This course provides a comprehensive introduction to the principles, skills, and best practices of computer user support in professional environments. Designed for aspiring help desk specialists, IT support staff, and technology trainers, the course blends technical knowledge with customer service expertise to prepare learners for real-world support roles.

Provides instruction about critical and creative thinking that is in high demand in all occupations. Models, theories, and processes provide the foundation for learning logical thinking strategies. Students will apply a systematic approach to problem solving by analyzing the problem, assessing possible solutions, and making effective decisions. In addition, students will generate ideas and analyze complex issues. This course assists students with developing a critical thinking mindset which is essential at every level of personal and professional life.