Program Description

The IT - Computer Support Specialist (IT-CSS) Associate Degree program prepares learners in three areas of support: software, hardware and help desk. The IT-CSS graduate will be proficient with Microsoft Office, Windows operating systems, computer hardware, design and development of databases, basic computer network technologies, formal help desk environments and mobile computing devices. The IT-CSS program prepares learners to test for the Microsoft Office Specialist (MOS) Certification, A+ Certification, HDI Customer Support Representative (HDI-CSR) and HDI-Desktop Support Technician (HDI-DST) Certifications. Potential occupations include: Computer Support Specialist, Computer Applications Specialist, PC Technician, Help Desk Specialist, Help Desk Coordinator and Software Trainer.

Approximate Cost

$14,558
Tuition: $11194 , Books: $3364

Starting Salary

$32,864
Average, according to Economic Modeling Specialists International

Financial Aid

Available

Availability

Courses for this program may be available at a variety of campus locations through multiple modes of delivery if you meet the admission requirements and prerequisites.

100%
at Wausau
100%
at Antigo
100%
at Medford
100%
at Phillips
100%
at Spencer
100%
at Wittenberg
100%
at Online

* Campus and online availability of courses and programs may be subject to change.

Outcomes

Graduates will be able to…

  • Demonstrate customer service skills as an IT professional
  • Solve information technology problems
  • Provide end user support
  • Support computer networks
  • Manage software
  • Manage information technology hardware

Careers

Some of the potential careers graduates can pursue are:

  • Software Trainer
  • Help Desk Coordinator
  • Help Desk Specialist
  • PC Technician
  • Computer Applications Specialist
  • Computer Support Specialist

Courses

The IT - Computer Support Specialist Associate Degree is a 60 Credit program. The following is a typical semester breakdown of the courses within the program.

First Term

POWERPOINT 2016 LEVEL 1 1.00
EXCEL 2016 LEVEL 1 1.00
WORD 2016 LEVEL 1 1.00
COMPUTER HARDWARE FUNDAMENTALS 1 3.00
COMPUTER HARDWARE FUNDAMENTALS 2 3.00
INTRODUCTION TO COMPUTER SUPPORT 3.00
THINK CRITICALLY & CREATIVELY 3.00

Second Term

WORD 2016 LEVEL 2 1.00
EXCEL 2016 LEVEL 2 1.00
POWERPOINT 2016 LEVEL 2 1.00
PRINCIPLES OF INFORMATION SECURITY 2.00
SERVICE SKILLS 3.00
MATH & LOGIC 3.00
ORAL/INTERPERSONAL COMMUNICATION 3.00
SPEECH 3.00

Third Term

OFFICE 2016 LEVEL 3 3.00
NETWORK ADMINISTRATION 1 3.00
DATA CONCEPTS 3.00
COLLABORATIVE COMPUTING 3.00
SUPPORTING EMERGING TECHNOLOGIES 3.00
WRITTEN COMMUNICATION 3.00
ENGLISH COMPOSITION 1 3.00

Fourth Term

CISCO 1 - NETWORK COMMUNICATIONS 1 3.00
TROUBLESHOOTING 2.00
A+ EXAM PREPARATION 1.00
TECHNICAL REPORTING 3.00
IT CAREER SKILLS 1.00
IT INTERNSHIP 1.00
PSYCHOLOGY OF HUMAN RELATIONS 3.00
INTRO TO PSYCHOLOGY 3.00

Credit for Prior Learning Available

View All Detailed Course Information

Transfer Information

The following transfer guides executed in partnership with post-secondary institutions are based on articulation agreements and are a guide to provide an easy way to understand how credits transfer.

School Name Degree Name
Rasmussen College Accelerated Information Technology Management
Rasmussen College Accelerated Data Analytics
Rasmussen College Accelerated Computer Science
Bellevue University Online Information and Media Technology
Colorado State University-Global Campus B.S. in Information Technology
Lakeland University Computer Science
Lakeland University Specialized Administration
Minnesota State University-Moorhead B.S. in Operations Management
Siena Heights University Bachelor of Applied Science
UW Green Bay Bachelor of Applied Studies-Integrative Leadership Studies
UW Milwaukee B.S. in Information Science and Technology (BSIST)
UW River Falls CSIS (Computer Science)
UW River Falls CSIS (Information Systems)
UW Stout Information and Communication Technologies
Herzing University BS in Information Technology
Viterbo University B.B.A. in Management Information Systems
Western Governors University B.S. in Security
Western Governors University B.S. in Software Development
Western Governors University B.S. in Network Administration
Western Governors University B.S. in Data Management/Data Analytics
Western Governors University B.S. in Information Technology

Admissions Process

Our application process takes just a few minutes to complete, but we want to make sure you have the things you’ll need on hand to complete the application. We’re here to help if you have any questions while submitting your application.

Fill out our application

The application can be submitted online and takes just a few minutes to complete. A $30.00 non-refundable application fee is required. Pay at the time you apply or bypass to pay in person within a week of applying.

Apply Now

Then, submit one of the following

Documentation can be sent via email to admissions@ntc.edu, via mail, addressed to: Northcentral Technical College, ATTN: Admissions, 1000 W. Campus Drive, Wausau, WI 54401, or delivered in person to any NTC campus.

  • High school transcript indicating a cumulative GPA of 2.5 or above. Contact the high school you attended if you do not have a copy of your transcript.
  • ACT composite score of 18 or above. Request an ACT College Report from ACT or contact the high school you graduated from if you do not have a copy on hand.
  • Accuplacer scores of 47 or above in math, 74 or above in reading, and 79 or above in sentence skills. If you did not take the Accuplacer at NTC, contact the college at which you took it to obtain a copy of your scores.
  • College transcript indicating a cumulative GPA of 2.5 over a minimum of 12 credits, earned at a single college.

If you do not meet any one of the above criteria, don’t worry, complete the application anyway and we will contact you to discuss your options.

What’s Next?

We’ll review your application and let you know if we need anything else. If you’re all set, your acceptance letter will be mailed to you.