IT - Computer Support Specialist

Associate Degree

The IT - Computer Support Specialist (IT-CSS) Associate Degree program prepares individuals in three areas of support: software, hardware and help desk. The IT-CSS graduate will be proficient with Microsoft Office, Windows operating systems, computer hardware, design and development of databases, basic computer network technologies, formal help desk environments and mobile computing devices. The IT-CSS program prepares learners to test for the Microsoft Office Specialist (MOS) Certification, A+ Certification, HDI Customer Support Representative (HDI-CSR) and HDI-Desktop Support Technician (HDI-DST) Certifications. Potential occupations include: Computer Support Specialist, Computer Applications Specialist, PC Technician, Help Desk Specialist, Help Desk Coordinator and Software Trainer.

program at a Glance

IT - Computer Support Specialist 68 Credit Associate Degree

Formats Offered

On-Campus Availability

  • Wausau Fully Available
  • Antigo Fully Available
  • Medford Fully Available
  • Phillips Fully Available
  • Spencer Fully Available
  • Wittenberg Fully Available

Approximate Cost

$12,836 (Tuition: $8361, Books: $4475)

Average Starting Salary

$38,407 According to Economic Modeling Specialists International.

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Northcentral Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. The following person has been designated to handle inquiries regarding the College’s nondiscrimination policies: Equal Opportunity Officer, Northcentral Technical College, 1000 W. Campus Drive, Wausau, WI 54401. Phone: 715.803.1057

program Outcomes

  • Manage information technology hardware
  • Manage software
  • Support computer networks
  • Provide end user support
  • Solve information technology problems
  • Demonstrate customer service skills as an IT professional

Potential Careers

  • Computer Support Specialist
  • Computer Applications Specialist
  • PC Technician
  • Help Desk Specialist
  • Help Desk Coordinator
  • Software Trainer

Course List

To view the amount of credits or descriptions for the courses required within this program please view the course list.

Course List

Additional program Information

IT Testing

IT programs require students to have fundamental computer skills to be successful. Students will be required to complete testing in Windows and Computer Concepts as part of the admission process. These tests are offered at no cost through NTC Testing Centers.

Transfer Opportunities

Credits earned at NTC may transfer to four-year colleges and universities. Visit for a complete listing of transfer opportunities for this program.

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For more information on this program, contact admissions at 715.675.3331 or email

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