Post Secondary

Explores best practices to strengthen relationships with customers, understand the importance of managing customer expectations, the financial impact of customer service on corporate performance, and how to satisfy the customer's needs and wants through interaction with the customer. The learner maps the customer journey and builds a customer service strategic plan for a business.

Availability & Registration

We offer the following class sections for this course (10-104-129). View more class specific details and registration information by selecting a class number.