Program Description

The IT - Help Desk Support Specialist Technical Diploma program prepares learners for a challenging technical support role. Upon completing the IT - Help Desk Support Specialist Technical Diploma program, learners will be qualified to assist customers, troubleshoot hardware and software problems and document solutions. The IT - Help Desk training classes will facilitate a higher level of understanding of the vital communication skills necessary for conflict management and effective user training as well as provide learners with strong technical foundations. Upon successful completion of the technical diploma, learners will be qualified to sit for HDI Customer Support Representative (HDI-CSR) and HDI-Desktop Support Technician (HDI-DST) Certifications. As an Embedded Technical Diploma, this program ladders fully into the IT - Computer Support Specialist Associate Degree program.

Approximate Cost

$4,474
Tuition: $4260 , Books: $214

Starting Salary

$29,049–$33,721
Average, based on the NTC Graduate Outcomes Report

Financial Aid

Available

Available

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Get Started

The application takes just a few minutes to complete.

Availability

Courses for this program may be available at a variety of campus locations through multiple modes of delivery if you meet the admission requirements and prerequisites.

100%
at Wausau
100%
at Antigo
100%
at Medford
100%
at Phillips
100%
at Spencer
100%
at Wittenberg
100%
at Online

* Campus and online availability of courses and programs may be subject to change.

Outcomes

Graduates will be able to…

  • Troubleshoot hardware and software problems
  • Document solutions
  • Provide basic computer assistance

Careers

Some of the potential careers graduates can pursue are:

  • Help Desk Support Specialist
  • Customer Technical Support

Courses

The IT - Help Desk Support Specialist Technical Diploma is a 26 Credit* program. The following is a typical semester breakdown of the courses within the program.

First Term

POWERPOINT LEVEL 1 1.00
EXCEL LEVEL 1 1.00
WORD LEVEL 1 1.00
COMPUTER FUNDAMENTALS 1 3.00
COMPUTER FUNDAMENTALS 2 3.00
FOUNDATIONS OF TECHNICAL SUPPORT 3.00
INTRODUCTION TO IT TECHNICAL SUPPORT 1.00
COLLEGE 101 1.00

Second Term

WORD LEVEL 2 1.00
EXCEL LEVEL 2 1.00
POWERPOINT LEVEL 2 1.00
IT CAREER SKILLS 1.00
SERVICE SKILLS 3.00
TROUBLESHOOTING 3.00
SUPPORTING EMERGING TECHNOLOGIES 3.00

* College 101 (10-890-165) is not part of the program credit requirements but is a College Requirement for graduation that must be passed with a “C” or better. This requirement is effective for students beginning the program in Spring 2021 and beyond.

Credit for Prior Learning Available

View All Detailed Course Information

Pathways

Pathways are a series of connected programs that enable you to advance over time to better jobs and higher levels of education and training. By earning one degree, you could also be completing several courses of a related program in a pathway, bringing you one step closer to an advanced degree.

Completing the IT - Help Desk Support Specialist Technical Diploma Earns You:

Admissions Process

Our application process takes just a few minutes to complete, but we want to make sure you have the things you’ll need on hand to complete the application. We’re here to help if you have any questions while submitting your application.

Fill out our application

The application can be submitted online and takes just a few minutes to complete. The $30.00 application fee is being waived at this time.

Apply Now

What’s Next?

We’ll review your application and let you know if we need anything else. If you’re all set, your acceptance letter will be mailed to you.