IT - Help Desk Support Specialist 26 Credit* Technical Diploma
Program Description
The IT - Help Desk Support Specialist Technical Diploma program prepares learners for a challenging technical support role. Graduates of this program will be qualified to assist customers, troubleshoot hardware and software problems and document solutions. The IT - Help Desk training classes will facilitate a higher level of understanding of the vital communication skills necessary for conflict management and effective user training as well as provide learners with strong technical foundations.
Upon successful completion of the technical diploma, learners will be qualified to sit for HDI Customer Support Representative (HDI-CSR) and HDI-Desktop Support Technician (HDI-DST) Certifications.
As an Embedded Technical Diploma, this program ladders fully into the IT - Computer Support Specialist Associate Degree program.
Approximate Cost
Starting Salary
Financial Aid
Available
Availability
Courses for this program may be available at a variety of campus locations through multiple modes of delivery if you meet the admission requirements and prerequisites.
* Campus and online availability of courses and programs may be subject to change.
Outcomes
Graduates will be able to…
- Troubleshoot hardware and software problems
- Document solutions
- Provide basic computer assistance
Careers
Some of the potential careers graduates can pursue are:
- Help Desk Support Specialist
- Customer Technical Support
Courses
The IT - Help Desk Support Specialist Technical Diploma is a 26 Credit* program. The following is a typical semester breakdown of the courses within the program.
* College 101 (10-890-165) is not part of the program credit requirements but is a College Requirement for graduation that must be passed with a “C” or better. This requirement is effective for students beginning the program in Spring 2021 and beyond.
Credit for Prior Learning Available
View All Detailed Course InformationPathways
Pathways are a series of connected programs that enable you to advance over time to better jobs and higher levels of education and training. By earning one degree, you could also be completing several courses of a related program in a pathway, bringing you one step closer to an advanced degree.
Completing the IT - Help Desk Support Specialist Technical Diploma Earns You:
- 43% of the total credits in the IT - Computer Support Specialist Associate Degree (26 of 60 credits)
Admissions Process
Our application process takes just a few minutes to complete, but we want to make sure you have the things you’ll need on hand to complete the application. We’re here to help if you have any questions while submitting your application.
Fill out our application
The application can be submitted online and takes just a few minutes to complete. The $30.00 application fee is being waived at this time.
Apply NowWhat’s Next?
We’ll review your application and let you know if we need anything else. If you’re all set, your acceptance letter will be mailed to you.