Examines proven strategies designed to help learners achieve greater personal, academic, and professional success. Learners will apply personal responsibility thinking and behaviors; self- management, awareness, and motivation strategies; as well as interdependence skills to develop a proactive life plan.

Introduces learners to the basic concepts of using Microsoft Excel with hands-on, project based activities. Learners will develop foundational skills by applying concepts explored to effectively utilize the functions and features of Microsoft Excel including creating worksheets, entering/editing data, selecting cells/ranges, creating basic charts, formatting entries and creating/modifying basic formulas.

Introduces learners to the basic concepts of using Microsoft Word with hands-on, project based activities. Learners will develop foundational skills by applying concepts explored to start Word, create a new document, create business letters, flyers, brochures, research papers, resumes, work with SmartArt, apply basic formatting and more.

Introduces the fundamental knowledge and practical skills needed to succeed in IT – no prior knowledge required. Understand the basics of computer hardware and software, including mobile devices, operating systems, virtualization, and cloud computing. Learn the art of troubleshooting and explore advanced concepts such as networking, security, and the responsibilities of an IT professional.

Introduces learners to the field of IT technical support. Learners will further explore degree and career paths and assess their preparedness for success in the highly technical field of IT Technical Support.

Discover the various technical and administrative aspects of information security and assurance. This course provides the foundation for understanding the key issues associated with protecting information assets, determining the levels of protection and response to security incidents and designing a consistent, reasonable information security system, with appropriate intrusion detection and reporting features.

Examines both the practical and conceptual skills that build the foundation for understanding basic networking, including: introduction to the OSI and TCP/IP models; gain familiarity with the various network devices and network addressing schemes; and discover the types of media used to carry data across the network. By the end of this course, the learner will be able to build simple LANs, perform basic configurations for routers and switches and implement IP addressing schemes.

Introduces learners to the practical use of AI agents for streamlining and automating everyday tasks. Whether you’re a professional seeking to boost productivity, a student exploring AI applications, or a business user looking to save time on repetitive work, this course provides a hands-on pathway to understanding and applying AI automation.

This course provides a comprehensive introduction to the principles, skills, and best practices of computer user support in professional environments. Designed for aspiring help desk specialists, IT support staff, and technology trainers, the course blends technical knowledge with customer service expertise to prepare learners for real-world support roles.

Provides a comprehensive guide to mastering Windows desktop administration, from installation to advanced configuration. Designed for IT professionals, system administrators, and power users, the course blends foundational knowledge with hands-on practices to ensure proficiency in managing and securing Windows desktop environments.

Develop hardware and software troubleshooting skills by solving computer-related problems. Learner will use textual and online resources, document successful solutions and add them to a personal knowledge base.

Surveys the skills required to succeed in the IT job market. Learners will write IT-targeted resumes/cover letters, complete IT job applications, perform IT job searches, participate in IT mock interviews, self-market using social media, create a portfolio and network with IT professionals. Additional topics include creating a targeted cover letter/resume and IT interview preparation.

Investigates new and future hardware and software advancements and trends. Learners research, explore and evaluate new and emerging technologies for implementation and support. Topics may include new releases of operating systems, updated and new computer hardware and technology devices