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An IT Service Desk Technician is responsible for fielding incoming technical support communications and tickets, troubleshooting issues, communicating over the phone, email, chat, resolving help inquiries.

Working Conditions

IT Service Desk Technicians typically work in well-lit offices in comfortable surroundings or in computer laboratories. Most work at least 40 hours a week, but due to the project-oriented nature of the work, they may also have to work evenings and weekends to meet deadlines or solve unexpected technical problems. Like other workers who spend large amounts of time in front of a computer terminal typing at a keyboard, they are susceptible to eyestrain, back discomfort and hand and wrist problems. Many Service Desk Technicians interact with coworkers and customers as they attempt solve problems for their customers.


  • Must be at least 18 years of age
  • Must be a high school graduate or equivalent
  • Must have a government issued ID
  • Must be physically able to perform the work of the occupation with reasonable accommodations

Terms of Apprenticeship

  • 1-year apprenticeship under the hybrid model (both time-based and competency-based)
  • Total of 2000 hours
  • 144 hours of paid related instruction
  • Complete Transition to Trainer course in the final term

Get Started

To begin an IT Service Desk Apprenticeship, you'll need to complete the following components of the application process.

Apply directly to the employer's personnel or hiring office. Apprenticeship opportunities are oftentimes only available to workers already employed in their current workforce.  Apprenticeship openings are often listed with Local Job Center, Workforce Development offices, Job Center of Wisconsin, Technical College Websites, Wisconsin TechConnect or on the company's website.
In many cases, the best chance to obtain an apprenticeship is to find an employer willing to hire you and then persuade them to provide skilled training. Large companies often have a bargaining agreement with a union that makes apprenticeship opportunities only available to workers already employed in their current workforce.


For questions about apprenticeships or the application process, please call us at 715.803.1242 or stop by in-person at:

Apprenticeship Office, Room F112
Northcentral Technical College
1000 W. Campus Drive
Wausau, WI 54401