An IT Service Desk Technician is responsible for fielding incoming technical support communications and tickets, troubleshooting issues, communicating over the phone, email, chat, resolving help inquiries.
Terms of Apprenticeship
- 1-year hybrid model
- 2,000 hours on-the-job training
- 144 hours of paid related instruction
- Complete Transition to Trainer course in the final term
2024–25 Curriculum
Get Started
To apply for an Apprenticeship, you must be employed by a business or organization that participates in an apprenticeship program and has a completed Department of Workforce Development (DWD) contract. Each employer sets its own requirements for entry into the program. To determine your eligibility and explore available opportunities, contact your employer’s human resources department.
Questions?
If you have questions about this apprenticeship or the application process, please contact our Admissions team.