All NTC campus locations will be closed for Summer Break beginning at 12:00 p.m. on Friday, June 26 through Sunday, July 5, reopening on Monday, July 6. To report an emergency occurring on campus or affecting the College, please contact the NTC Security Office at 715.803.1111 or 911.
Explores best practices to strengthen relationships with customers, understand the importance of managing customer expectations, the financial impact of customer service on corporate performance, and how to satisfy the customer's needs and wants through interaction with the customer. The learner maps the customer journey and builds a customer service strategic plan for a business.